Corporate Training Coordinator

PROMESA R.H.C.F.•New York, NY

About The Position

Under supervision of the Senior Director of Quality Improvement, the Corporate Training Coordinator prepares, develops, manages, coordinates, and conducts all training programs for ANH. The Training Coordinator communicates with program management and the QI team to identify areas that need training and suggest the best training for the areas. They are also responsible for creating evaluations and documenting training activities for ANH. This person is also responsible for ensuring that the company’s employees receive the required training. They usually develop training handbooks and manuals and implement various training methods such as workshops, conferences, meetings, and demonstrations. The Corporate Training Coordinator works in conjunction with the Quality Improvement Department in order to ensure training material is accurate and reflective of current transitional housing regulations. This position will ensure that Acacia Network Housing remains up-to-date on all training requirements in accordance with company, state, and federal regulations. Including the development of trainings for implementation and enforcement of policies and procedures that keep a division’s services, processes, and physical sites operating in a safe, legal and ethical manner. This position requires a highly organized, self-motivated team player with excellent communication, analytical, writing and training skills, who is knowledgeable of DHS, HPD, HRA, and OTDA regulations.

Requirements

Bachelor’s degree from an accredited college or university
Minimum of 2 years of experience working in the homeless services field
Previous experience working as a trainer is required
Proficient using Microsoft Suite
Ability to effectively organize and manage multiple training initiatives simultaneously
Instructional experience in a group business setting preferred
Strong understanding of ANH standards, mission, and values
Experience providing full-scope training materials, from analyzing company needs to lesson planning, development and implementation
Extensive knowledge of best practices in creating instructional materials
Experience creating yearly training plans and materials for all departments
Knowledge of DHS, OTDA, HPD, HRA regulations is preferred
Ability to synthesize data into comprehensive reports
Excellent writing, assessment, planning and analytical skills
Ability to facilitate trainings
Knowledge of Microsoft Office Suite
Strong interpersonal and verbal communication skills, ability to engage staff at all levels; collaborative team player.
Ability to work with a strong team of professionals in a culturally diverse environment.
Ability to multitask and to work and function under pressure.

Nice To Haves

Instructional experience in a group business setting
Knowledge of DHS, OTDA, HPD, HRA regulations

Responsibilities

Research curriculum actively and remain up-to-date on developments within the industry and competitors
Conduct trainings both on site and virtually
Maintain an active role on the staff development leadership committee
Seek and gather information from management, employees and other departments regarding the effectiveness of completed training courses and constantly seek to improve
Measure employee's information retention rates by issuing assessment tests and quizzes on course materials
Create printed and instructional materials to be used in training
Actively seek current training methods and best practices to facilitate training employees
Support the development and assessment of staff in conducting trainings and onsite activities
Schedule and conduct meetings with management to proactively identify topics to be address or areas in need of additional instruction
Developing internal marketing materials to be distributed within the company promoting the course and necessary details
Assist in planning, creating and implementing each year's training courses and materials for each department
Track and monitor training completion across the network
Provide monthly reports on training completions and supportive follow ups
Assist in the development and facilitation of compliance related trainings
Ensure all employees are educated on the latest regulations and processes
Represent the department and agency in internal and external meetings as needed