Corporate Service Manager Job Opportunity in Baltimore, MD

Talon Recruiting•Baltimore, MD

25d•Onsite

About The Position

Talon Recruiting has partnered with a leading forklift and material handling equipment dealership to find a Corporate Service Manager in Baltimore, MD. This role is responsible for overseeing the service department operations, establishing and implementing company-wide best practices, and fostering a culture of customer intimacy and satisfaction. The manager will develop and maintain key performance indicators (KPIs) for the service organization, including estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status, and backlog. Additionally, the position involves initiating procedures for participative management, supervising the training and development of the service team, monitoring employee performance, conducting evaluations, and making recommendations for changes. Travel to customer sites and other locations within the area of responsibility is also required.

Requirements

Oversee service department operations.
Establish and implement company-wide best practices for the service department.
Implement and maintain a culture of customer intimacy and satisfaction.
Develop and maintain Service Organization metrics.
Provide documentation for KPI reporting.
Initiate procedures for participative management.
Supervise training and development of the service team.
Monitor employee performance and conduct evaluations.
Travel to customer sites as required.

Responsibilities

Establish, implement, and ensure adherence to company-wide best practices for the service department.
Implement and maintain a culture of customer intimacy and satisfaction, developing measures to promote and track adherence to guidelines among staff.
Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status, and backlog).
Provide all documentation needed to report KPIs as requested from the Director of Service.
Initiate procedures and leadership practices to create a business environment for participative management.
Supervise the training and development of the service organization team.
Monitor employee performance, complete evaluations as required, and make appropriate recommendations for changes.
Travel to customer sites and locations within the area of responsibility as required.