Corporate Service Manager

King Ranch•Willis, TX

12d•Onsite

About The Position

The Corporate Service Manager will be responsible for developing, maintaining, and managing the execution of the service department's strategic business plan for the organization. This includes creating and monitoring annual service department goals and budgets, developing and enforcing effective service department processes to ensure customer satisfaction and performance, and monitoring service department performance relative to labor sales and expense control. The role also involves developing and implementing the service department marketing plan, reviewing customer satisfaction programs, and managing recruiting, staffing, and employee development activities for the Service Department. Participation in Service EDUCATE Training programs may be required. The manager will also operate and maintain vehicles, tools, and equipment, maintain a clean work area, follow safety rules, and maintain knowledge of John Deere and competitive products.

Requirements

Ability to perform basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
Experience leading a team and working cooperatively in a team environment
Analyze and interpreting internal reports
Valid driver’s license required; CDL (Commercial Driver’s License) preferred
7+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
Experience with off road, construction, lawn, or heavy equipment
Experience operating vehicles, tools, and equipment for diagnostic purposes
Associates degree or equivalent experience required; Bachelor’s degree preferred

Nice To Haves

Experience using Service ADVISOR™ or other computer based diagnostic repair tools
CDL (Commercial Driver’s License)
Demonstrated experience consistently meeting performance metrics
Bachelor’s degree

Responsibilities

Develops, maintains and manages the execution of the service department strategic business plan for the organization
Creates and monitors annual service department goals and budget for the entire organization, in alignment with the organization’s financial and operational objectives
Develops, communicates, enforces, and monitors effective service department processes to ensure customer satisfaction as well as service department performance
Monitors service department performance relative to labor sales and expense control across the organization in line with the organization’s objectives
Develops, implements and reviews the service department employee compensation plans
Creates and facilitates the execution of the service department marketing plan including advertising, marketing and promotional programs to grow labor sales for the organization
Reviews the organization’s customer satisfaction program to enhance and maintain customer relationships and training relative to service support
Manages recruiting, staffing and employee development activities for the Service Department
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Operates and maintains vehicles, tools and equipment required to perform job responsibilities
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products