Security Site Supervisor

Securitas Security Services•Andover, MA

17d

About The Position

Securitas is seeking an experienced Corporate Security Site Supervisor to lead security operations at a professional corporate campus. The role provides daily leadership and oversight for a security team supporting a 24/7 operation. The supervisor manages staffing and performance, maintains operational standards, responds to client needs, and ensures consistent service delivery. Acting as a key liaison between Securitas and client leadership, the supervisor sets expectations for professionalism, accountability, and customer service across the site.

Requirements

Demonstrated experience leading a team, managing employee performance, and overseeing daily operations.
Experience coordinating staffing, scheduling, and coverage for a multi-shift or 24/7 operation.
Strong client relationship management and customer service skills, including the ability to communicate effectively with senior-level stakeholders.
Proficiency in Microsoft Office, email, scheduling systems, and incident reporting.
Strong organizational skills, sound judgment, and the ability to manage competing priorities.
Ability to remain composed and take decisive action during emergencies or high-pressure situations.
Professional demeanor, excellent communication skills, and a commitment to accountability and operational excellence.

Nice To Haves

Prior security supervisory or management experience.
Previous experience in a corporate, commercial office, or other professional security environment.

Responsibilities

Supervise, coach, develop, and hold Security Officers accountable for performance, attendance, professionalism, and adherence to procedures.
Manage daily security operations for a 24/7 corporate security program, ensuring appropriate coverage and compliance with post orders, company policies, and client requirements.
Serve as the primary point of contact for client leadership, address concerns, communicate operational updates, and maintain a strong service-focused partnership.
Oversee schedules, staffing levels, shift coverage, and attendance to support uninterrupted site operations.
Lead officer onboarding, training, performance evaluations, and ongoing coaching.
Conduct site inspections, review procedures, identify potential security risks, and implement corrective actions.
Respond to operational issues and emergencies, conduct initial investigations, and ensure timely reporting and appropriate follow-up.
Review incident reports, approve timekeeping and payroll, maintain accurate records, and complete required operational documentation.
Ensure Security Officers provide a professional, welcoming, and responsive experience for executives, employees, visitors, and vendors.
Identify opportunities to improve site procedures, team performance, and overall service delivery.