Corporate Scheduler I

Baptist Health Care • Pensacola, FL

6d

About The Position

The Corporate Scheduler schedules outpatient diagnostic services for patients and physicians’ offices within the Baptist Health Care system. The role manages scheduling requests, registration details, authorizations, and patient preparation information while supporting accurate scheduling and efficient patient flow. It also ensures patients are properly identified and scheduling activities meet regulatory, compliance, and departmental standards.

Requirements

• High school diploma or equivalent.
• At least 6 months of previous revenue cycle or customer service experience.

Nice To Haves

• At least 6 months of patient scheduling experience.

Responsibilities

• Schedule physician appointments and diagnostic services according to clinical requirements, provider availability, and departmental protocols.
• Complete registration activities, including checking insurance payors, plan codes, and pre-certification or authorization criteria needed for scheduling and services.
• Manage requests from patients, physicians’ offices, and internal teams with accuracy and service excellence.
• Provide patients with clear instructions and preparation requirements for their visits.
• Maintain scheduling and registration accuracy and meet call center performance measures, including call length, call quality, and accuracy of patient demographic and scheduling information.
• Use multiple scheduling platforms to maintain accurate records and support efficient patient flow.
• Meet regulatory and compliance standards, including HIPAA and Identity Theft Red Flag Rules, by properly identifying patients before scheduling.
• Coordinate with physician offices to obtain payer authorizations for physician-ordered services.
• Collaborate with clinical departments to resolve scheduling conflicts and support operational needs.
• Reschedule or defer patients when financial clearance is incomplete or authorizations have not been obtained, and notify the supervisor, ancillary departments, and physician office of the deferral.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED