Corporate Receptionist Manager

Transition Management Corporation•New York, NY

3d•$93,600 - $99,840•Onsite

About The Position

Transition Management Corporation (TMC) is seeking an experienced Hospitality Team Manager to oversee the daily operations of the hospitality and reception team at Point72’s New York office. The role leads a team of 12–15 receptionists and hospitality coordinators and ensures that guest experiences, conferences, meetings, and related events are delivered seamlessly and to a high standard. The manager leads front-of-house reception and hospitality operations in close partnership with cross-functional teams, onsite vendors, internal stakeholders, and the AGM of Hospitality, to whom the position reports. This hands-on role requires a working knowledge of reception and hospitality coordinator duties so the manager can train and support staff, answer operational questions, ensure coverage, and periodically provide direct coverage. A central focus is recruiting, onboarding, training, coaching, and developing a strong, service-minded team. The manager fosters a welcoming, respectful, and accountable culture, maintains consistent service standards, and supports team members’ confidence and growth. The responsibilities may change at management’s discretion based on business and client needs. This is an exempt role. The stated annual salary range is $93,600–$99,840, depending on experience.

Requirements

Bachelor’s degree in business administration, hospitality management, or a related field.
At least 3 years of experience in events, facilities management, workplace experience, and/or hospitality management in a corporate setting.
At least 3 years of experience managing and developing a dynamic team.
Demonstrated ability to recruit, onboard, train, and develop a cohesive team of effective, service-focused employees.
Strong project management skills and ability to manage multiple priorities in a fast-paced environment.
Excellent communication and interpersonal skills, including the ability to interact professionally with staff and clients at all levels.
Proven experience managing relationships with vendors and service providers.
Proficiency with technology, including Microsoft Office Suite and translating spreadsheet data into charts and presentations.
Strong organizational skills and attention to detail.
Ability to work independently and maintain a positive attitude in a fast-paced environment.
High accountability and ownership in tasks and projects.

Nice To Haves

The role may be an ideal next step for a bank manager or administrative lead looking to enter the financial industry.

Responsibilities

Oversee the front-of-house reception and hospitality team, including schedules, coverage, timesheet review, overtime approval, and performance management.
Ensure employees and visitors receive a seamless, professional experience.
Maintain reception-area service standards and coordinate with security and building management as needed.
Manage conference room reservation conflicts professionally and address end-user requests and concerns.
Provide visible, hands-on team support during peak periods, high-volume visitor activity, meetings, and events.
Audit processes and systems and recommend improvements to efficiency, customer experience, and innovation.
Maintain standards of service, appearance, discretion, and professionalism across the team.
Act as the first escalation point for reception and hospitality issues, resolving appropriate matters and escalating complex or sensitive issues to the AGM.
Ensure reception desks, hospitality spaces, conference areas, and guest-facing environments remain clean, organized, stocked, and presentable.
Coordinate with onsite catering and food service teams to support meetings, conferences, and hospitality requests.
Support recruiting, candidate interviews, service-orientation assessment, and hiring recommendations.
Lead new-hire onboarding on service expectations, procedures, systems, workplace norms, and client standards.
Provide hands-on training and ongoing coaching; maintain and update training materials, standard operating procedures, checklists, and daily reference tools.
Build team cohesion through communication, meetings, coaching, recognition, and development-focused feedback.
Assess performance and skill gaps and partner with the AGM on development plans.
Promote accountability, consistency, professionalism, and a positive service-focused team culture; cross-train staff where appropriate.
Identify process improvements, recommend enhancements to the AGM, implement approved changes, and ensure clear communication and training.
Monitor recurring service issues and operational gaps and work with the AGM to address root causes.
Support the development and refinement of operating procedures for reception, hospitality, conference support, and guest services.
Partner with the AGM to develop and present projects that improve end-user experience and refine the Hospitality function.
Lead rollout of approved Hospitality initiatives, including deliverables, team management, end-user communication, and training materials.
Coordinate events on the day to support successful execution.
Assist facilities staff with building and business services, including janitorial, maintenance, food services, A/V, HVAC, and repairs, and help ensure prompt issue resolution.
Ensure compliance with health and safety regulations and company policies.
Assist with administrative tasks and ad hoc projects, including data entry and filing.
Build working relationships with the Events team, vendors, and third-party partners.
Partner with the Events Manager and internal stakeholders to plan, coordinate, and execute large company-sponsored events.