Corporate Project Coordinator II

Ampcus Inc.•Lake Charles, LA

About The Position

Responsible for planning, scheduling, and managing distribution customer requested work, mandated work, line maintenance tasks, capital projects, and day-to-day design activities for the Distribution Engineering Design team.

Requirements

Associate degree or equivalent work experience.
Minimum 2 years Transmission or Distribution experience.
Minimum 1 year of Maximo & CCS experience.
Ability to manage multiple responsibilities and deliverables in a fast-paced environment.
Ability to work with multiple levels of the organizational structure.
Strong verbal and written communications skills.
Excellent organizational and analytical skills.
Experience/training in scheduling resources or maintenance and construction practices.
Experience with Microsoft Office Excel and database applications.

Nice To Haves

Experience with Entergy.
Desired knowledge of Maximo, GDT, AMFM DFM, Storm Assist, Power BI, CCS, and Distribution Line construction, maintenance, and materials.

Responsibilities

Contact external customers within one working day and schedule an appointment, if required, for the customer to meet with a Designer.
Collect design information while speaking to the customer.
Interpret and ensure consistent application of organizational policies related to customer requests.
Provide customers with information on the tasks they must complete to receive service on the date requested.
Manage Design resources within a geographic area and match them to the workload by assigning each Designer to a primary and secondary geographic area.
Monitor each Designer’s calendar so that appointments can be made effectively and efficiently.
Communicate regularly with Designers regarding assignments, schedules, and questions related to specific customer calls.
Communicate periodically with the Network Line groups to expedite work, if possible, to meet customer’s requested service date or to handle a special request.
Identify and rectify the root cause of customer complaints and/or inquiries as appropriate.
Maintain working knowledge of AM/FM-DFM and Maximo as they relate to construction applications.
Review and update Maximo Backlogs for the Distribution Engineering Dept.
Identify deficiencies, analyze alternatives, and recommend solutions.
Serve as a member of the Storm Response Team for restoration efforts.
Provide support to the Damage Assessment and/or Logistics functions.