Corporate Loan Operating Services Specialist

Glacier Bancorp, Inc.•Torrington, WY

3h•Hybrid

About The Position

The Loan Operating Services Specialist performs and analyzes consumer retail and commercial loan ancillary systems, software and vendor services. This position looks for opportunities to optimize the loan business processes. This position works closely with Credit Administration, Customer Experience, Business Applications, Compliance, Loan Operating Systems Specialist and the Bank Divisions to identify and define business needs and standardize loan operational workflows. Reports to Corporate Loan Operating Services Supervisor. This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry pay for this position is $24.99 + / hour (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. WA Applicants ONLY range: Spokane: $27.91 to $41.86/hour Wentachee: $28.30 to $42.44/hour Participate on project management teams for Consumer Retail and Commercial ancillary software and vendor implementations and maintains current systems and software, releases, integration and testing. Work to optimize loan process functionality. Perform non-technical and some technical system administration. Ensure loan systems meet legal and regulatory requirements, working closely with Business Applications and Compliance. Manage and monitor Credit Bureau coding accuracy, fatal error reports from each bureau and work with divisions to correct issues. Manage e-Oscar set, route and track status with divisions. Ensure all regulatory requirements of FACTA, FCRA, etc. are being followed. Participate in data integrity verification of the ancillary products in relationship to data in the core system and perform report reviews and coordinate maintenance and correct with the division banks. Perform Quality Control Division reviews for audit identified service related processes. Work with Corporate Loan Services/Systems Supervisor to proactively identify control gaps or control deficiencies, and continue development of the Corporate Loan Operation quality control program. Organize, participate and report findings to Corporate Management. This includes but is not limited to quality control and reporting of SOX, newly developed procedures and other identified audit exceptions in all areas of Corporate Loan Operations. The quality control will enhance the first line of defense and highlight training opportunities at the division level. Provide loan ancillary product, process and credit bureau customer support to the division banks. Work directly with loan operation users to troubleshoot business questions and/or issues and, as necessary, engage Business Application, Compliance and /or Management to resolve. Participate/coordinate the writing of procedures for loan operations, processes and other areas as assigned. Participate and help manage the M&A conversion detail and mapping for a successful addition to our Glacier Bank Family of Banks. This will include meeting attendance, research in various loan areas, systems and mapping. Follow through with assisting in any post conversion clean-up and training where necessary. Manage vendors and system providers to utilize application to fullest capacity and may process vendor payments. Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

Requirements

A high school diploma or equivalent is required.
Minimum of three years experience working in a lending environment such as Loan Processing, Loan Servicing, or Loan Operations is required.
Demonstrated experience working with all levels of management.
Knowledge of lending regulations and compliance.
Analytical and organizational skills.
Excellent interpersonal and verbal/written communication skills.
Ability to coach and interact well with people from various loan departments.
Effective time management skills.
Must be detail-oriented and self-motivated.
Ability to work independently with little direct supervision.
Must handle multiple projects concurrently.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be capable of regular, reliable, and timely attendance.

Nice To Haves

Associates Degree in a Business related field is preferred.
Loan origination process experience preferred.
Credit Bureau Reporting experience preferred.
Experience with Jack Henry core system is preferred.
Experience using loan origination software preferred.
Experience using banking core programs and/or loan servicing programs (i.e. Jack Henry Silverlake).

Responsibilities

Perform and analyze consumer retail and commercial loan ancillary systems, software and vendor services.
Optimize loan business processes.
Work closely with Credit Administration, Customer Experience, Business Applications, Compliance, Loan Operating Systems Specialist and the Bank Divisions to identify and define business needs and standardize loan operational workflows.
Participate on project management teams for Consumer Retail and Commercial ancillary software and vendor implementations.
Maintain current systems and software, releases, integration and testing.
Perform non-technical and some technical system administration.
Ensure loan systems meet legal and regulatory requirements.
Manage and monitor Credit Bureau coding accuracy and fatal error reports.
Manage e-Oscar set, route and track status with divisions.
Ensure all regulatory requirements of FACTA, FCRA, etc. are being followed.
Participate in data integrity verification of ancillary products in relation to data in the core system.
Perform report reviews and coordinate maintenance and correction with division banks.
Perform Quality Control Division reviews for audit identified service related processes.
Proactively identify control gaps or control deficiencies and continue development of the Corporate Loan Operation quality control program.
Organize, participate and report findings to Corporate Management regarding quality control and reporting of SOX, newly developed procedures and other identified audit exceptions.
Provide loan ancillary product, process and credit bureau customer support to the division banks.
Troubleshoot business questions and/or issues with loan operation users.
Engage Business Application, Compliance and/or Management to resolve issues.
Participate/coordinate the writing of procedures for loan operations, processes and other areas as assigned.
Participate and help manage the M&A conversion detail and mapping for a successful addition to our Glacier Bank Family of Banks.
Assist in any post conversion clean-up and training where necessary.
Manage vendors and system providers to utilize application to fullest capacity.
Process vendor payments.
Comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Complete assigned online training courses and achieve a passing score by due date.