Loan Services Specialist

CTBC Bank Corp USA•Rowland Heights, CA

1d•$25 - $31•Onsite

About The Position

Responsible for processing and completing general functions within loan services, including but not limited to closing/boarding loans, processing advances, applying payments, completing rate changes/setting, and loan maintenance.

Requirements

Knowledge of state and federal laws, compliance regulations for residential mortgage loans
Ability to prioritize, meet deadlines, and handle multiple tasks simultaneous in a fast-paced, diverse, and growth oriented environment
Proficient with Microsoft applications such as Word, Excel, PowerPoint, Outlook, etc. and the ability to learn new systems/applications
Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff.

Nice To Haves

Bachelor’s degree in Finance, Business Administration, Accounting, or other relevant Business fields is preferred
Minimum 3 years of servicing experience in mortgage lending, e.g. loan review, processing, and documentation is preferred
Knowledge of Fiserv system is preferred

Responsibilities

Board new loans and maintain accurate loan records on servicing system.
Process loan payments, loan payoffs, loan disbursements, escrows (e.g. insurance and taxes), loan transfers and annual statements (1098).
Provides customer service and resolution to customer inquiries and complaints.
Process demand payoff, verification of mortgage requests and payment history requests.
Prepare reconveyance documents confirming completeness and accuracy of payoff amount received.
Reviews and monitors taxes and insurance policies for adequate coverage and delinquencies.
Setup initial escrow accounts and perform maintenance on payment schedules, billing schedules, escrow records, etc. as required.
Provide outstanding service utilizing communication and negotiation skills to resolve delinquent accounts.
Review, route, and process mail items, received.
Perform other duties as assigned.