Corporate Leasing Specialist

The Community Builders•Boston, MA

2d•Hybrid

About The Position

The Corporate Leasing Specialist is based in Boston and works under the direction of the Director of Leasing and Marketing. The role supports day-to-day advertising and leasing activities for new and operational communities, with a focus on customer satisfaction, sales goals, occupancy, and resident retention. The specialist manages the sales process from initial prospect contact through lease completion across multiple communities, supports and trains community staff, and helps develop, implement, and adjust marketing plans. The role requires travel to properties that are in lease-up or need assistance, potentially for periods ranging from one week to a few months. When not traveling, the position follows a hybrid schedule with travel to the office three days per week.

Requirements

At least 3 years of property management and/or leasing experience.
At least 1 year of experience leasing low-income units.
Strong verbal and written communication skills.
Strong understanding of new technologies and their application to marketing and community exposure.
Problem-solving skills and attention to detail.
Excellent customer service skills and the ability to create a customer-focused culture.
Strong computer skills, including Microsoft Office and industry-standard programs.
Ability to work with minimal supervision and perform effectively under tight deadlines.
Knowledge of Federal Fair Housing Laws and Guidelines.
Ability to travel up to 75% as business needs require.
Ability to meet the physical demands of the role, including moving around a building or site; routinely sitting, walking, talking, hearing, keyboarding, handling, stooping, kneeling, crouching, twisting, crawling, reaching, and stretching; and occasionally lifting or moving up to 20 pounds.
Bachelor of Arts or Science degree is preferred, but not required.

Nice To Haves

Experience with Rent Café Site Manager.
Experience with Yardi Voyager.
Knowledge and experience with online advertising platforms such as Apartments.com and Zillow.
Prior knowledge and experience in affordable housing.
Bachelor of Arts or Science degree.

Responsibilities

Support community staff by greeting and pre-qualifying prospects, building rapport, following up, and closing leases for phone, email, and site visitor traffic.
Work with onsite team members to ensure media channels produce the desired results for communities.
Identify occupancy trends and assist Portfolio Operations Managers with leasing and retention strategies to meet occupancy goals.
Understand and apply each site's leasing criteria to pre-qualify and process applicants.
Track Affirmative Fair Housing Marketing Plans and ensure communities remain compliant.
Assemble market research, including market surveys and neighborhood analyses, for new business.
Ensure rental applications are processed promptly and coordinate with relevant staff to complete verification processes.
Maintain accurate waiting and transfer lists, where applicable, and purge them according to TCB policy.
Complete lease packages for rentals, including renewals, renewal notices, and questionnaires as applicable.
Manage and improve community lead generation by auditing and enhancing internet listing advertisements.
Maintain prospect, applicant, and resident data using TCB standardized forms, and enter the information into site logs as required.
Assist with training community staff on TCB leasing and marketing standards.
Troubleshoot Rent Café issues.
Prepare occupancy, leasing, and traffic analytics reports.
Assist with coordinating, preparing, and managing logistics for companywide and property management leasing training.
Travel to properties in lease-up or needing assistance, as business needs require.
Collect application fees and deposits as applicable.
Set up leasing offices and assist with lease-ups of new developments.
Maintain professional conduct and promote a high level of customer service with residents, prospects, vendors, community partners, and colleagues.
Complete other assigned duties and special projects.