Corporate Business Office Director

United States • ,

2d • Remote

About The Position

The Corporate Business Office Director provides ongoing revenue cycle direction and guidance to Acadia Healthcare facilities, Division Management, and the Vice President of Revenue Cycle Operations. The role uses business office expertise to review facility performance, manage corrective action plans, support hiring and training of facility business office staff, and serve as a liaison between facility business offices and corporate support services such as IT and Compliance. The position is remote and requires 25% travel throughout the United States.

The director conducts facility and off-site reviews, provides written findings and recommendations, and follows up on corrective actions. The role also contributes to policies, procedures, training, new-service setup, facility transitions, revenue-cycle improvement, vendor evaluation, and compliance audits. The position requires maintaining confidentiality, effective communication, constructive working relationships, regular and predictable attendance, and the ability to manage changing priorities and multiple projects.

The position offers a competitive base salary commensurate with experience; medical, dental, and vision insurance; a 401(k) plan with company match; paid time off and recognized holidays; company-paid basic life and AD&D insurance; an Employee Assistance Program and mental wellness resources; and opportunities for professional growth and advancement within Acadia’s nationwide network.

Requirements

• Experience working with information technology and proficiency with software packages, including Excel.
• Demonstrated leadership ability.
• Excellent written and verbal communication skills.
• Ability to think strategically and solve problems.
• Ability to establish and maintain effective working relationships with facility and corporate staff.
• Ability to lead with emotional intelligence and ethics.
• Ability to set priorities and expectations.
• Knowledge of office administration procedures and ability to operate most standard office equipment.
• Ability to handle sensitive and proprietary data professionally while maintaining confidentiality.
• Excellent interpersonal skills and ability to interact effectively and professionally with individuals at all levels, internally and externally.
• Sound judgment in responding to inquiries and understanding when to route inquiries to the next level.
• Self-motivation, strong organizational skills, and superior attention to detail.
• Ability to manage multiple tasks and projects simultaneously within inflexible time frames and adapt to frequent priority changes.
• Ability to work within organizational policies, procedures, and practices.
• English proficiency sufficient to provide and receive instructions and directions.
• Travel throughout the United States, approximately 25%.

Responsibilities

• Conduct site visits at assigned Acadia facilities using the standard review document; provide written reviews and recommendations to facility Business Office Directors, CFOs, the Vice President of Revenue Cycle Operations, and Division Management; and follow up to ensure corrective actions are completed.
• Conduct off-site reviews of patient accounts and aging for facilities that are not meeting revenue cycle key indicator goals, including cash collections, accounts receivable days, bad debt, and denials.
• Participate in recruiting qualified Facility Business Office Directors and train new directors.
• Assist with training facility business office staff.
• Participate in developing and implementing business office policies and procedures and help ensure compliance.
• Assist facilities with setting up new services.
• Develop and present routine training webinars.
• Work with IT on conversions, standardization, and other system issues.
• Ensure new facilities transition to Acadia policies and processes and that business office staff are trained.
• Review charity, denial, upfront collections, and Medicare bad debt logs as requested; ensure required data is compliant and use it to recommend improvements.
• Work with the Corporate Director of UR to reduce denials and support related projects.
• Work with the Corporate Director of Managed Care and assist with managed care contracts as requested.
• Assist with evaluating external vendors, including early-out services, collection agencies, electronic billing, physician billing, coding, and credit reporting vendors.
• Work with the Compliance Department to ensure Charge to Chart audits are completed accurately and on time.
• Maintain knowledge of industry changes and trends and provide recommendations and guidance to the Vice President of Revenue Cycle Operations.
• Perform other duties as assigned.
• Comply with organizational policies, procedures, performance improvement initiatives, and confidentiality requirements.
• Communicate clearly and effectively with people receiving services, their family members, guests, and other health care team members.
• Develop and maintain constructive, cooperative working relationships; encourage mutual trust, respect, and cooperation among team members.
• Maintain regular and predictable attendance.

Benefits

• Competitive base salary commensurate with experience
• Comprehensive medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and recognized holidays
• Company-paid basic life and AD&D insurance
• Employee Assistance Program and mental wellness resources
• Opportunities for professional growth and advancement within Acadia’s nationwide network

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed