Corporate Account Coordinator

Arcwood Environmental, LLC•Indianapolis, IN

48d•Onsite

About The Position

As a Corporate Account Coordinator, you will be responsible for providing account management and customer support, acting as the single point of contact for assigned customer accounts. This role will work as part of a team with the Sales department to maintain established accounts, grow existing accounts, and support new business to achieve Company revenue and waste volume goals. Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times.

Requirements

Bachelor’s degree (required)
1+ years of successful Arcwood customer experience management (required) -OR- In lieu of degree, 4+ years of experience in a technical or customer service role (required)
Consecutive score of ‘3’/’Meets Expectations’ on previous evaluations – minimum of two evaluation periods (required)

Nice To Haves

degree within environmental science or science (preferred)

Responsibilities

Serves as a single point of contact (SPOC) and technical resource for Corporate accounts
Assists in determining regulatory requirements for customer waste and biproducts
Maintains responsibility for all aspects of customer experience for Corporate accounts including waste profiling, scheduling, invoice review, profitability, and the promotion of all business lines
Participates in the development of proposals and business plans to create new business or further expand relationships with the assigned Corporate account
Ensures that all contract terms and pricing are being adhered to at all locations
Manages all communications with multiple customer locations/facilities for assigned Corporate account(s)
Develops and implements solutions for various customer needs/issues
Negotiates with multiple service vendors and communicates/coordinates services for assigned account(s)
Conducts profit/cost analysis of current management methods to ensure that the most profitable method is being used, making changes as needed to increase margin dollars
Travels to customer sites to evaluate current waste/biproduct management practices or to audit plans developed by Arcwood as needed
Completes invoice/serve follow-up surveys to ensure customer satisfaction
Coordinates and manages data collection systems and reports for customers
Provides service to customers until 5:00pm Mountain and Pacific Time as needed
Takes on additional duties as assigned to support the team and organization