Core Technology Tech I

Cox Communications • Harrison, AR

2d • Onsite

About The Position

As Cox’s Network Technology Technician I, you’re first in, last out when it comes to keeping our system running. If you’re a voracious learner who thrives under pressure, you’ll find lots to love in this job. What exactly will you be doing? Well, to put it simply, you’ll support system growth and quality performance of all current and future Cox Communications products and services. You’ll also be part of a fun workplace culture where your career goals and work-life balance are honored.

Requirements

• Minimum High School diploma/GED with 5 years of experience in related field; OR 7 years of equivalent experience in lieu of a diploma or certification.
• 18 years of age
• Valid state driver’s license and a good driving record
• Minimum of one year of direct customer service experience
• One year of work experience in a comparable field (e.g. related hands-on trade role)
• Demonstrated proficiency in Core Technician skillsets.
• Certifications and licenses, as required by state and municipal laws
• Successfully meet (and maintain) additional background check requirements for specialized projects/services
• PC and Windows software skills
• Stable work history
• Able to work required shifts and overtime (if necessary)
• Ability to carry and use tools and equipment
• Adequate ability to distinguish different colors of wire
• Ability to frequently bend, stoop, and crawl
• Ability to climb ladders and/or utility poles and work in high places
• Ability to work in small places (such as crawl spaces and attics)
• Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.

Nice To Haves

• Post-high school education a plus.
• Spanish proficiency desirable in some locations
• Any level degree or certification beyond High School diploma/GED +3 years of experience in related discipline desired.
• 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.

Responsibilities

• Install, disconnect and troubleshoot video, high-speed internet, telephony and automation services.
• Perform proactive/reactive maintenance that’s needed to restore Hybrid Fiber Coaxial (HFC) networks to Cox performance specifications.
• Maintain and repair equipment with HFC distribution system.
• Requisition equipment and supplies from warehouse, and stock vehicle as needed.
• Maintain company trucks and other equipment per service requirements and safety guidelines.
• Drive a company vehicle between office and/or home, warehouse and work sites.
• Monitor the Workforce Administration System (WFA) throughout the day.
• Communicate with dispatch for help and/or status on service requests.
• Consult with supervisors and other technicians for advice and aid as needed.
• Educate customers about their existing services and promote other Cox services.
• Attend training that may include refresher training and product and service updates.
• Use small hand tools, power tools, and test equipment.
• Work with alarms, low voltage electricity and color-coded wires.

Benefits

• Exceptional work/life balance
• Accommodating work schedules
• Flexible time-off policies
• Competitive salary package
• Top-notch bonus & incentive plans
• 401(k) with company match
• Life insurance
• Disability insurance
• Generous suite of healthcare benefits with various deductible options
• Pharmacy benefits
• Flexible Spending Account
• Health Savings Account options
• Counseling for mental wellness
• Inclusive parental leave policies
• Adoption assistance
• Comprehensive fertility coverage
• Paid hours for volunteering
• Discounts on computers, entertainment, travel and more
• Continuing education
• Professional development
• Pet insurance
• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED