Core Technology Tech I

Cox Communications • Omaha, NE

3d • Onsite

About The Position

Cox’s Core Technology Technician I is an entry level role requiring little or no experience for initial entry, and whose primary focus is on Residential work including automation. The Core Technology Technician I will provide a world class customer experience while installing and repairing residential products and services at the customer premise. Using a variety of skills and tools, completes all tasks safely, efficiently, with high quality, and within efficient timeframes to ensure reliability.

Requirements

• Valid state driver’s license and a good driving record
• Candidate must meet physical requirements and/or limitations for equipment and uniform use (for example, ladder weight limitations – reference Physical Requirements section above) and be able to differentiate technical devices and equipment in the field (including those which are color-coded).
• Certifications and licenses, as required by state and municipal laws
• Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services
• One year of work experience in a comparable field (e.g. related hands-on trade role)
• Minimum of one year of direct customer service experience
• PC and Windows software skills
• Stable work history
• Able to work required shifts and overtime (if necessary)
• Travel as business needs dictate

Nice To Haves

• High school degree or GED equivalent preferred; post-high school education a plus
• 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.
• Spanish proficiency desirable in some locations

Responsibilities

• Installs, disconnects, and troubleshoots video, high speed internet, telephony and automation services.
• Acquires and maintains efficiency through ongoing training, in order to meet business needs.
• Applies knowledge and skills acquired through ongoing training to daily work as required by business need.
• Prepares for daily work assignments by ensuring the vehicle is stocked with the proper amount of equipment and supplies.
• Maintains company truck and other equipment per service requirements and safety guidelines.
• Drives a company vehicle between office or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
• Monitors Cox’s current work enablement system (e.g. CX Connect) throughout the day for information regarding changes to work schedule and for information about current work assignments.
• Communicates with the CommCenter for onsite support and/or routing assistance.
• Works under supervision and consults with supervisor and other technicians for advice and assistance as needed. Some latitude/independent judgement required in performing the work.
• Interacts with customers in a professional, courteous manner.
• Educates customers regarding their services and promotes other Cox products and services.
• Ensures the quality of services provided to end users meets or exceeds established industry and company performance standards and is compliant with all applicable national, state and local laws and regulations.
• Participates in team meetings as scheduled.
• Attends job-related trainings that include initial training, refresher training, product and service updates.
• Works a set schedule and possibly works unscheduled hours based on business need.
• Uses small hand tools, power tools, and test equipment.
• Works with alarms, low voltage electricity, and color-coded wires.
• Complies with all safety procedures and policies.
• Maintains accurate and high-quality recordkeeping of transactions as required.
• Completes other work assignments as requested.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED