Core Technology Tech I

Cox Enterprises•Harrison, AR

1d•Onsite

About The Position

As Cox’s Network Technology Technician I, you are essential to maintaining system operations. This role is ideal for a proactive learner who thrives under pressure, focusing on supporting system growth and ensuring quality performance for all current and future Cox Communications products and services. The company fosters a supportive workplace culture that values career goals and work-life balance. Cox Communications aims to create meaningful human connections, both internally and through its customer solutions. The company is dedicated to building a smarter, more connected world by developing advertising solutions, leveraging IoT technologies, and enhancing customer experiences. Cox seeks individuals with a pioneering spirit, imaginative ideas, and a fearless approach to challenges, who are passionate about technology and making a difference. Employees contribute to a wide range of projects, from engineering sustainable solutions to building smart city infrastructure, in dynamic, collaborative, and creative environments that encourage new discoveries and career growth.

Requirements

Minimum High School diploma/GED with 5 years of experience in related field; OR 7 years of equivalent experience in lieu of a diploma or certification.
18 years of age
Valid state driver’s license and a good driving record
Minimum of one year of direct customer service experience
One year of work experience in a comparable field (e.g. related hands-on trade role)
Demonstrated proficiency in Core Technician skillsets.
Certifications and licenses, as required by state and municipal laws
Successfully meet (and maintain) additional background check requirements for specialized projects/services
PC and Windows software skills
Stable work history
Able to work required shifts and overtime (if necessary)
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

Post-high school education a plus.
Spanish proficiency desirable in some locations
Travel as business needs dictate
Any level degree or certification beyond High School diploma/GED +3 years of experience in related discipline desired.
5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.

Responsibilities

Install, disconnect and troubleshoot video, high-speed internet, telephony and automation services.
Perform proactive/reactive maintenance that’s needed to restore Hybrid Fiber Coaxial (HFC) networks to Cox performance specifications.
Maintain and repair equipment with HFC distribution system.
Requisition equipment and supplies from warehouse, and stock vehicle as needed.
Maintain company trucks and other equipment per service requirements and safety guidelines.
Drive a company vehicle between office and/or home, warehouse and work sites.
Monitor the Workforce Administration System (WFA) throughout the day.
Communicate with dispatch for help and/or status on service requests.
Consult with supervisors and other technicians for advice and aid as needed.
Educate customers about their existing services and promote other Cox services.
Attend training that may include refresher training and product and service updates.
Use small hand tools, power tools, and test equipment.
Work with alarms, low voltage electricity and color-coded wires.

Benefits

Exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
Competitive salary package and top-notch bonus & incentive plans.
401(k) (that we’ll generously match)
Life insurance
Disability insurance
Generous suite of healthcare benefits with various deductible options
Pharmacy benefits
Flexible Spending Account
Health Savings Account options
Counseling for mental wellness
Inclusive parental leave policies
Adoption assistance
Comprehensive fertility coverage
Paid hours for volunteering in your community.
Discounts on computers, entertainment, travel and more.
Continuing education and professional development.
Insurance for pets.
A minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year.
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Military leave
Parental leave
Flexible vacation/wellness days
PTO
Health care insurance (medical, dental, vision)