Core Technology Tech I

Cox Enterprises•Garden City, KS

1d•Onsite

About The Position

At Cox Communications, the Core Technology Tech I, also known as a Residential Broadband Technician, focuses on connecting residential customers to video, high-speed internet, telephony, and automation services. This role is crucial for providing a world-class customer experience, making valuable connections, and fostering career growth within the company. Cox Communications is dedicated to creating real human connections for both employees and customers, developing advertising solutions, leveraging IoT technologies, and delivering exceptional experiences across all platforms. The company promotes a dynamic, collaborative, and creative environment where innovative ideas are encouraged, and employees are supported in their career aspirations and exploration of new horizons.

Requirements

Minimum High School diploma/GED
18 years of age
Valid state driver’s license and a good driving record
Candidate must meet physical requirements and/or limitations for equipment and uniform use (for example, ladder weight limitations – reference Physical Requirements section above) and be able to differentiate technical devices and equipment in the field (including those which are color-coded).
Certifications and licenses, as required by state and municipal laws
Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services
One year of work experience in a comparable field (e.g. related hands-on trade role)
Minimum of one year of direct customer service experience
PC and Windows software skills
Stable work history
Able to work required shifts and overtime (if necessary)
Travel as business needs dictate
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.
Spanish proficiency desirable in some locations
Post-high school education a plus

Responsibilities

Installing, disconnecting and troubleshooting video, high-speed internet, telephony and automation services.
Driving a company vehicle between office or home, warehouse and work sites in a safe and courteous manner and in accordance with all laws and company policies.
Monitoring Cox’s current work enablement system throughout the day for information regarding changes to work schedule and for information about current work assignments.
Communicating with the CommCenter for onsite support and/or routing assistance.
Interacting with customers and educating them regarding services and products.
Working under supervision and consulting with supervisors and other technicians for advice and assistance as needed.
Ensuring that the quality of services meets or exceeds industry and company performance standards.
Participating in team meetings as scheduled and attending job-related training.
Working with alarms, low voltage electricity and color-coded wires.
Maintaining accurate and high-quality recordkeeping of transactions.