Core Technology Tech I

Cox Communications•Garden City, KS

2d•Onsite

About The Position

Communication needs connection, and vice versa. At Cox Communications, we’re hiring a Residential Broadband Technician to focus on both. You’ll be more than just a technician – you’ll be a gateway to the world, connecting residential customers to services everywhere. Want to provide a world-class customer experience, make valuable connections and grow your career? Read on!

Requirements

Minimum High School diploma/GED with generally less than 2 years of experience in a related field; post-high school education a plus
18 years of age
Valid state driver’s license and a good driving record
Candidate must meet physical requirements and/or limitations for equipment and uniform use (for example, ladder weight limitations – reference Physical Requirements section above) and be able to differentiate technical devices and equipment in the field (including those which are color-coded).
Certifications and licenses, as required by state and municipal laws
Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services
One year of work experience in a comparable field (e.g. related hands-on trade role)
Minimum of one year of direct customer service experience
PC and Windows software skills
Stable work history
Able to work required shifts and overtime (if necessary)
Travel as business needs dictate
Ability to carry and use tools and equipment
Adequate ability to distinguish different colors of wire
Ability to frequently bend, stoop, and crawl
The physical limitation of ladder and associated fall protection equipment provided is:1AA ladder - 375 pounds (inclusive of body weight, tools, equipment, PPE etc.)
Tools and equipment weigh approximately 50 pounds
The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes body weight capacities of approximately 325 pounds.
Get in and out of a van to retrieve various items. Step heights are 19"
Lift 500' rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12" and placed up to a height of 36".
Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55" - 60".
Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand.
Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs.
Lift and carry a 63 lb., 28’ extension ladder
Lift 1000' rolls of Tri-Shield weighing 28 lbs. These rolls are lifted from a height of 12" and placed up to a height of 47".
Lift miscellaneous tools and products within the warehouse and van racks. These items weigh up to 10 lbs. and are lifted from the floor and up to a height of 72".
A physical exam to verify the physical requirements above as well others not listed may be required
Ability to climb ladders and/or utility poles and work in high places
Ability to work in small places (such as crawl spaces and attics)
Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.
Spanish proficiency desirable in some locations

Responsibilities

Installing, disconnecting and troubleshooting video, high-speed internet, telephony and automation services.
Driving a company vehicle between office or home, warehouse and work sites in a safe and courteous manner and in accordance with all laws and company policies.
Monitoring Cox’s current work enablement system throughout the day for information regarding changes to work schedule and for information about current work assignments.
Communicating with the CommCenter for onsite support and/andor routing assistance.
Interacting with customers and educating them regarding services and products.
Working under supervision and consulting with supervisors and other technicians for advice and assistance as needed.
Ensuring that the quality of services meets or exceeds industry and company performance standards.
Participating in team meetings as scheduled and attending job-related training.
Working with alarms, low voltage electricity and color-coded wires.
Maintaining accurate and high-quality recordkeeping of transactions.