Copy & Mail Center Operations Coordinator - Facilities Management & Campus Services

Carnegie Mellon University•Pittsburgh, PA

4d•Onsite

About The Position

Carnegie Mellon University’s Facilities Management & Campus Services department is searching for a Copy & Mail Center Operations Coordinator! This is a great opportunity for someone who thrives in an exciting and meaningful work environment. In this role you will be responsible for the copying and mailroom services provided by Tartan Ink at the Tepper Quad location; includes distributing mail to Tepper staff, faculty, and students, assisting customers with copy orders, performing copying and binding services by operating high speed multifunctional units and handling and maintaining related paperwork. Additionally, you will assist in the processing of permissions for materials used in course packs for departments seeking to use copyrighted material in the classroom. Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon. This is a full-time (37.5 hours) position based in Pittsburgh, PA.

Requirements

High School Diploma or GED Required
Associate degree or equivalent experience and/or education may be considered in lieu of degree
1-3 years of previous customer service experience
A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
Successful Background Check
PA Child Protection Clearances (Act 153)
Ability to accurately operate a wide variety of copying and bindery equipment.
Able to interact and communicate well with the campus customers.
Ability to prioritize work and balance multiple tasks simultaneously.
Ability to maintain accurate and detailed records.
Ability to meet deadlines, work under pressure and with frequent interruptions.
Ability to pay close attention to detail; keep and maintain accurate and detailed reports and records.
Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity.

Nice To Haves

Ability to climb, stoop, kneel, crouch or crawl.
Visual acuity to perform activities such as extended use of a computer monitor, extensive reading, transcribing, analyzing data and figures, visual inspection involving small defects, small parts and/or operation of machines, using measurement devices, and/or assembly of parts at distances close to the eye.
Walking and standing, bending, and lifting are occasionally required.
May be required to travel to and work at various locations on campus.

Responsibilities

Acts as lead copier and bindery equipment operator for respective area; performing routine maintenance and minor repairs to equipment, including clearing jams etc.; calls outside technician for major problems.
Receive, review, and personally process requests for copier job requests/orders.
Plan daily work assignments based on current workload, customer requirements, machine capabilities, etc.
Ensure that all requests are logged into billing system; maintains accurate records of all requests.
Delivery and pick up of work on campus as needed.
Review inventory levels of copier and bindery supplies and places orders as needed.
Contact and engage outside service providers as needed.
Review requests with customers; makes suggestions regarding paper, binding, options, etc.; checks finished work to make certain that customer requirements are being met.
Troubleshoot problems and questions, such as delivery dates or times, billing charges, partial orders, etc. Answer most questions or corrects most problems directly. Refers only the most difficult issues to supervisor.
Distribute incoming mail, arrange for outgoing mail pickups, track all incoming packages, and notify recipient package needs picked up.
Responsible for performing the center's accounting activities, including billing customers, collecting cash payments, and balancing daily receipts.
Other duties as assigned.