Facilities Management Services Coordinator

Snohomish County•Everett, WA

3d•Hybrid

About The Position

Snohomish County's Facilities & Fleet Team is seeking a Facilities Maintenance Services Coordinator to join their Maintenance Department. This role is crucial for connecting people, information, and resources to ensure county facilities are safe, functional, and efficient. The ideal candidate is organized, customer-focused, and excels at problem-solving in a fast-paced environment. This position involves managing job schedules, monitoring project status, controlling inventory, administering the CMMS, and handling customer service requests and dispatcher duties. If you enjoy being a central point of contact, confidently managing schedules, and supporting a collaborative team, this role offers a dynamic opportunity to make a significant impact.

Requirements

An Associates of Arts degree in business, facility management or closely related field; OR, five (5) years of experience in maintenance planning and scheduling for a group of commercial facilities technicians for multiple commercial facilities by using a computerized maintenance management system.
Three (3) years of experience in maintenance planning and scheduling for a group of commercial facilities by using a computerized maintenance management system.
Proficiency in using CMMS software and Microsoft Office.
Strong organizational and scheduling abilities to effectively manage multiple tasks and work orders.
Superior customer service skills, be solution oriented.
Good communication skills for both internal team coordination and customer service.
Ability to prioritize tasks, efficient use of time and ensure critical issues are addressed promptly.
Basic understanding of facilities systems and maintenance procedures, including HVAC, electrical, plumbing, and other maintenance trades.
Ability to manage inventory and assist as needed with procurement of necessary materials.
Must be familiar with commercial facilities terms and technician processes and pass job related tests.
A valid Washington State driver's license is required for employment.
Candidates for employment must successfully pass a criminal background check.

Nice To Haves

Experience with development of complex Access databases and development of reports is preferable.

Responsibilities

Plans, monitors, and coordinates the Computerized Maintenance Management System (CMMS), ensuring data integrity and accuracy.
Arranges and supervises the preparation and distribution of reports related to facility maintenance.
Takes action to ensure operational efficiency and the integration of new systems and technologies.
Enters customer service calls into the CMMS, recording details of requests and scope of work.
Plans, schedules, and assigns preventive and reactive maintenance work for Facility Maintenance Technicians and Detention Facility Technicians.
Works with facilities management to develop and assign technicians to turnaround schedules for expedited work orders.
Assists with staff resource leveling and ensures availability of parts, materials, and tools for project schedules.
Attaches tool lists and reference materials, creates inspection profiles, assets, locations, and inventory identification in the CMMS as required.
Maintains unit status on all Facilities Management requests and records dispatches.
Notifies facilities maintenance supervisor and technicians of delayed work, safety issues, and emergencies.
Coordinates with management to dispatch appropriate facility technician staff during major facility events/emergencies.
Assists with identifying critical paths for facility projects and group project management.
Assists with resource leveling, backlog analysis, cost analysis, and project percent complete.
Provides monitoring and customer service feedback to staff, coordinators, and management.
Creates and maintains Access databases to support department reports.
Interacts with internal/external coordinators and offsite answering services for customer service issues.
Coordinates contractor response to periodic Labor and Industries inspections of county boilers and elevators.
Assists with the procurement and expediting of materials, equipment, and supplies.
Contacts vendors and researches material availability.
Contributes to and assists with the coordination of approved content on the department's internet and intranet web pages.
Coordinates setting up user accounts and connections to Facility systems and hardware.