Sr Manager, Property Management & Facilities Services
About The Position
The Senior Manager, Property Management and Facilities Services is responsible for the strategy, governance, and operational performance of Grainger's national facility services programs across the U.S. and Canada. This role leads the development and execution of facility service strategies that ensure safe, reliable, and cost-effective operations while delivering an exceptional experience for business partners. The Sr. Manager partners closely with Procurement, Finance, Engineering, Corporate Facilities, Regional Property Management, and business leaders to develop service strategies, manage supplier performance, oversee large national service contracts, and continuously improve facilities operations through technology, analytics, and process optimization. This leader is accountable for driving business outcomes through strong vendor governance, data-driven decision making, and proactive stakeholder communication while leveraging platforms including ServiceChannel, Smartsheet, SAP, and Power BI to improve visibility and operational performance. This is a Hybrid role that will require at least 2 to 3 days working onsite out of our Lake Forest, IL office location so all candidates must either be already local or willing and able to relocate to the Chicagoland area if offered the position.
Requirements
- Bachelor's Degree or equivalent experience Business, Engineering, Construction Management, Facilities Management, Real Estate, or related discipline required
- 7+ years experience in facility management, vendor management, property management, corporate real estate, or operations leadership. required
- Experience leading national service programs with responsibility for supplier governance and performance management required
- Experience managing significant operating budgets and developing financial analyses and business cases required
- Knowledge of enterprise facilities management, supplier governance, contract administration, and national service program operations.
- Experience developing operational strategies, KPIs, SLAs, dashboards, budgets, forecasts, and business cases using analytics to drive performance.
- Knowledge of facility management technologies including ServiceChannel, SAP, Smartsheet, Power BI, SharePoint, and Microsoft Office to support operational reporting and continuous improvement.
- Experience building relationships with executive stakeholders, leading supplier performance reviews, and driving enterprise process improvement initiatives.
Responsibilities
- Develop and execute the national strategy for Grainger's facility services programs, including preventative maintenance, reactive maintenance, food services, janitorial, landscaping, HVAC, fire protection, dock equipment, waste, security, and other national service categories.
- Lead strategic relationships with national service providers, establishing KPIs, SLAs, scorecards, governance routines, business reviews, and continuous improvement initiatives that improve service quality while controlling cost.
- Serve as the senior business partner for Facility Services, communicating program performance, operational risks, financial results, and strategic recommendations to Corporate Real Estate leadership and cross-functional partners.
- Own the performance of facility service programs through ServiceChannel and related technology platforms by monitoring work order performance, preventative maintenance compliance, vendor responsiveness, business partner satisfaction, and operational metrics.
- Lead sourcing support activities including scope development, RFP participation, vendor evaluations, implementation planning, and enterprise-wide rollout of new facility service programs in partnership with Indirect Procurement.
- Drive financial stewardship across assigned programs by managing operating budgets, forecasting spend, identifying cost reduction opportunities, and developing business cases supported by operational and financial analytics.
- Drive process standardization, automation, and technology adoption utilizing ServiceChannel, Smartsheet, Power BI, SAP, and other digital tools to improve visibility, reporting, and business outcomes.
- Lead, coach, and develop the Facility Services team while fostering a culture of accountability, customer focus, collaboration, innovation, and continuous improvement aligned with Grainger's leadership principles.
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees
- 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools.
- Maternity support programs
- Nursing benefits
- up to 14 weeks paid leave for birth parents
- up to 4 weeks paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
