Copy Editor - Mark and Graham
About The Position
The Mark & Graham Copy Editor develops and refines compelling, on-brand copy across customer-facing channels, including e-commerce, email, seasonal campaigns, digital advertising, social media, and catalog. The role brings products to life through accurate, customer-focused copy while upholding the brand voice and editorial standards, partnering with Merchandising, Product Development, Site Merchandising, and Marketing to support business priorities and create a clear, consistent customer experience. The Copy Editor gathers product information from merchants and product development teams, reviews product details, conducts research, and meets in person to see and feel product samples. They identify product differentiators, resolve missing or inconsistent information, and use an Airtable-based AI tool to refine AI-generated product descriptions for accuracy, brand voice, and customer-relevant selling points. The role also supports product discovery and gifting through clear on-site content. Email is a key focus: the Copy Editor writes subject lines, preheaders, and email copy for a steady daily cadence and uses performance data, customer insights, and creative testing learnings to improve concepts and messaging. The role manages product information workflows and content updates, proofreads and edits copy across customer touchpoints, and audits and refreshes existing digital content. This is a full-time position reporting to the Content Manager, with a hybrid schedule: Monday through Thursday in the San Francisco office and Friday working from home.
Requirements
- 3–5 years of experience in copywriting, editing, advertising, or editorial content.
- Strong writing and editing skills, including the ability to distill product information, campaign strategy, and brand storytelling into concise, compelling, customer-focused copy.
- Experience writing across e-commerce, email, digital marketing, social media, and print, with an understanding of how voice and messaging shift by format.
- Strong proofreading skills and the ability to edit one’s own work accurately and objectively.
- Organizational and proactive project-management abilities, including managing multiple projects, shifting priorities, and tight deadlines without sacrificing quality.
- Collaborative approach and receptiveness to feedback, with experience partnering effectively with creative teams and cross-functional stakeholders.
- Strong verbal communication and project management skills.
- Bachelor’s degree in English, communications, marketing, journalism, or a related field.
- Ability to work on-site at the San Francisco office Monday through Thursday, with Fridays working from home.
Nice To Haves
- Retail or e-commerce experience; experience in technology, lifestyle, magazine, or other editorial publishing is also a plus.
- Proficiency with Microsoft Office Suite.
- Experience with Airtable, Figma, content management systems, and AI-powered writing tools.
- A pulse on retail trends and an interest in fashion, travel, gifting, and home.
Responsibilities
- Develop compelling, brand-aligned copy across e-commerce product pages, landing pages, email campaigns, digital advertising, social media, and other digital channels.
- Partner with Merchandising and Product Development to gather product information, understand business priorities, and translate selling features into customer-focused messaging.
- Manage product description output in the Airtable-based AI tool, reviewing and refining AI-generated drafts for accuracy, brand voice, product-specific selling points, and marketing needs.
- Partner with Site Merchandising to optimize on-site content, support product discovery, and communicate product stories throughout the customer journey.
- Write subject lines, preheaders, and email copy for daily cadence, seasonal marketing priorities, and key business initiatives.
- Use email performance data, customer insights, and creative testing learnings to inform stronger concepts, sharper messaging, and more effective copy.
- Collaborate with cross-functional partners to bring seasonal campaigns, product stories, and brand moments to life.
- Manage product information workflows, ensuring milestones are met and product content is accurate, complete, and delivered on schedule.
- Manage product copy and content updates in the content management system, completing requests and product information changes accurately, efficiently, and in alignment with brand standards.
- Proofread and edit copy across customer touchpoints for clarity, accuracy, quality, and brand consistency.
- Audit, refresh, and optimize existing digital content to maintain brand consistency and improve content performance.
- Manage multiple projects and shifting priorities, meeting tight production timelines while delivering polished, high-quality work.
Benefits
- A generous discount on all WSI brands.
- A 401(k) plan and other investment opportunities.
- Paid vacations, holidays, and time off to volunteer.
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits.
- Tax-free commuter benefits.
- A wellness program supporting physical, financial, and emotional health.
- In-person and online learning opportunities through WSI University.
- Cross-brand and cross-function career opportunities.
- Resources for self-development.
- Advisor (Mentor) program.
- Career development workshops, learning programs, and speaker series.
- Compensation may include benefits, paid time off, merit, and bonus opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
