Copy Editor - Mark and Graham

Williams-Sonoma•San Francisco, CA

10d•Hybrid

About The Position

Mark & Graham is a digitally native personalized lifestyle brand offering monogrammed products and custom gifts across home, travel, pet, and baby and kids. The Creative team develops the brand story across customer touchpoints, including site, catalog, email, social media, and digital marketing. The Copy Editor will create and refine compelling, on-brand copy across e-commerce, email, seasonal campaigns, digital advertising, social media, and catalog, helping bring products to life with accurate, customer-focused messaging and consistent editorial standards. The role partners with Merchandising, Product Development, Site Merchandising, and Marketing to gather and verify product information, understand business priorities, and translate product features into customer-focused copy. It includes researching products and reviewing samples, identifying missing or inconsistent details, refining AI-generated product descriptions, supporting product discovery, and writing email subject lines, preheaders, and copy. The Copy Editor will use performance data and customer insights to improve messaging, manage product information workflows and content updates, and proofread, refresh, and optimize copy across customer touchpoints. This is a full-time position reporting to the Content Manager. The hybrid schedule is Monday through Thursday in the San Francisco office and Friday working from home.

Requirements

3–5 years of experience in copywriting, editing, advertising, or editorial content.
Strong writing and editing skills, including the ability to turn product information, campaign strategy, and brand storytelling into concise, compelling, customer-focused copy.
Experience writing across channels, including e-commerce, email, digital marketing, social media, and print, with an understanding of how voice and messaging shift by format.
Strong proofreading skills and the ability to edit one’s own work accurately and objectively.
Organized and proactive, with the ability to manage multiple projects, changing priorities, and tight deadlines without sacrificing quality.
Collaborative and receptive to feedback, with experience partnering effectively with creative teams and cross-functional stakeholders.
Strong verbal communication and project management skills.
Ability to work on-site in the San Francisco office Monday through Thursday, with Fridays working from home.
Bachelor’s degree in English, communications, marketing, journalism, or a related field.

Nice To Haves

Retail or e-commerce experience; experience in technology, lifestyle, magazine, or other editorial publishing is also a plus.
Proficiency with Microsoft Office Suite.
Experience with Airtable, Figma, content management systems, and AI-powered writing tools.
Interest in retail trends, fashion, travel, gifting, and home.

Responsibilities

Develop compelling, brand-aligned copy for e-commerce product pages, landing pages, email campaigns, digital advertising, and social media.
Partner with Merchandising and Product Development to gather product information, understand business priorities, and translate selling features into customer-focused messaging.
Manage product-description output in the Airtable-based AI tool and refine AI-generated drafts for accuracy, brand voice, product-specific selling points, and marketing needs.
Partner with Site Merchandising to optimize on-site content, support product discovery, and communicate product stories throughout the customer journey.
Write email subject lines, preheaders, and copy supporting daily cadence, seasonal priorities, and key business initiatives.
Use email performance data, customer insights, and creative testing learnings to improve concepts, messaging, and copy.
Collaborate with cross-functional partners to bring seasonal campaigns, product stories, and brand moments to life.
Manage product information workflows, ensuring milestones are met and content is accurate, complete, and delivered on schedule.
Manage product copy and content updates in the content management system, ensuring changes are completed accurately, efficiently, and in alignment with brand standards.
Proofread and edit copy across customer touchpoints for clarity, accuracy, quality, and brand consistency.
Audit, refresh, and optimize existing digital content to maintain brand consistency and improve performance.
Manage multiple projects and shifting priorities while meeting tight production timelines and delivering polished work.

Benefits

Generous discount on all WSI brands.
401(k) plan and other investment opportunities.
Paid vacations, holidays, and time off to volunteer.
Health benefits, dental and vision insurance, including same-sex domestic partner benefits.
Tax-free commuter benefits.
Wellness program supporting physical, financial, and emotional health.
In-person and online learning opportunities through WSI University.
Cross-brand and cross-function career opportunities.
Resources for self-development.
Advisor (mentor) program.
Career development workshops, learning programs, and speaker series.
Competitive pay, paid time off, and potential merit and bonus opportunities.