Coordonnateur(trice) à la répartition /Dispatcher III

CMA CGM • Montreal, QC

27d • CA$26 - CA$32 • Hybrid

About The Position

The Dispatcher is responsible for coordinating and monitoring the movement of trucks, drivers, and goods to ensure efficient, safe, and punctual transportation services. This includes route planning, real-time communication, resolving logistical issues, preparing records, and supporting overall fleet efficiency. CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Requirements

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in dispatch and GPS systems.
• Ability to make quick decisions in unexpected situations.
• Bilingual: Fluent in French and English.
• Understanding of transportation operations (LTL/FTL, courier, P&D environment).
• Strong knowledge of local roads, traffic patterns, delivery constraints, and regional geography.
• Familiarity with Transportation Management Systems (TMS), dispatch/tracking systems, GPS tools, handheld devices, and routing software.
• Knowledge of safety practices, hours-of-service rules (where applicable), and local/Provincial/Federal transportation regulations.
• Ability to read and comprehend checklists, forms, shipment documents, and related operational paperwork.
• Knowledge of local geographic market (minimum requirement).
• Strong communication skills with the ability to interact professionally with drivers, customers, and internal teams.
• Excellent multitasking ability and comfort managing high call volume in a fast-paced dispatch environment.
• Solid problem-solving and decision-making skills, including quick judgment during operational exceptions.
• Computer proficiency, including Microsoft Office, dispatch systems, web-based tools, and mapping applications.
• Accurate typing and data-entry skills with strong attention to detail.
• Basic math proficiency (addition, subtraction, multiplication, division).
• Ability to balance teamwork with independent responsibility.
• Customer-service orientation with prompt, professional response to inquiries.
• Must be able to read, write, and speak English fluently.
• Work effectively under time pressure with competing priorities.
• Maintain composure during high-volume or high-density dispatch periods.
• Adjust quickly to changing operational needs, delays, or unexpected events.
• Communicate clearly and confidently with drivers and customers in real time.
• Identify and resolve issues quickly and effectively to minimize service disruptions.
• Manage multiple drivers, routes, and priorities simultaneously.
• Demonstrate strong attention to detail with reliable situational awareness (vision/depth perception).
• Follow established processes, safety guidelines, and regulatory requirements.
• High School Diploma or GED.
• 1–3 years of dispatch or transportation operations experience (P&D, courier, LTL preferred).
• Strong communication, problem-solving, and multitasking skills.
• Knowledge of regional geography and routing principles.
• Proficiency with dispatch systems, TMS platforms, and basic computer applications.
• Ability to work calmly and efficiently in a high-volume, time-sensitive environment.

Nice To Haves

• Knowledge of Canadian transportation regulations.
• Experience in trucking, logistics, or dispatch.
• Additional training or certifications in transportation or logistics.
• Minimum two years industry experience.

Responsibilities

• Assign drivers, vehicles, and equipment to deliveries and pickups.
• Plan and assign daily routes to ensure efficient and timely pickups and deliveries.
• Create daily, weekly, and urgent delivery schedules.
• Coordinate load planning, shipment consolidation, and freight scheduling.
• Optimize routes and loads to reduce transit times, fuel consumption, delays, and transportation costs.
• Verify driver availability, equipment readiness, required documentation, and compliance requirements for daily operations.
• Communicate delivery tasks, schedules, and instructions to drivers and internal teams.
• Monitor shipment progress, driver locations, delivery status, and estimated arrival times using GPS, dispatch, and Transportation Management Systems (TMS).
• Provide drivers with route updates, operational instructions, and real-time support.
• Identify and resolve transportation issues, including traffic delays, weather disruptions, equipment breakdowns, and capacity constraints.
• Adjust routes and schedules to accommodate urgent shipments, service interruptions, and other unforeseen events.
• Implement contingency plans in case of emergencies to minimize operational disruptions.
• Serve as the primary point of contact for transportation-related inquiries.
• Provide shipment and delivery status updates to customers and internal stakeholders.
• Maintain communication with customers regarding service issues, shipment concerns, and delivery changes.
• Manage customer complaints and escalate issues as needed.
• Coordinate with warehouses, carriers, brokers, and customers to ensure uninterrupted service.
• Ensure drivers comply with transportation regulations, hours of service, safety standards, and company policies.
• Monitor driver qualifications and maintain compliance documentation.
• Support transportation safety initiatives and regulatory compliance.
• Maintain required records for audits, inspections, and compliance reviews.
• Prepare and process shipping documents, bills of lading, manifests, delivery records, and proof of delivery (POD) documents.
• Maintain dispatch logs, transportation records, and accurate data entry in transportation, warehouse, and customer systems.
• Update internal systems and customer portals with shipment information.
• Prepare operational reports and maintain accurate transportation records.
• Verify trip details, mileage, fuel consumption, accessory charges, and broker invoices; process settlements and resolve discrepancies.
• Monitor vehicle availability, utilization, and performance.
• Maintain vehicle activity records, including mileage, fuel consumption, and repair history.
• Schedule preventive maintenance and coordinate repairs.
• Arrange for replacement equipment or vehicles when resources are unavailable.
• Report vehicle and equipment performance issues to appropriate stakeholders.
• Develop and maintain excellent customer service for internal and external customers.
• Perform daily load planning to ensure freight is staged, loaded, and sequenced correctly for morning departures.
• Complete next-day dispatch planning, including route mapping, stop sequencing, driver allocation, and freight readiness checks.
• Organize and dispatch pickups and deliveries based on customer requests, deadlines, shipment priorities, and route efficiency.
• Communicate load details—including weight, dimensions, and any special handling requirements—to drivers with clear instructions.
• Maintain continuous communication with drivers to provide updates, relay changes, resolve issues, and ensure safety and compliance.
• Monitor driver progress using GPS and tracking tools, making real-time adjustments for delays, traffic issues, cancellations, or equipment problems.
• Prioritize time-sensitive, rush, and same-day shipments to ensure service-level expectations are met.
• Coordinate with warehouse/dock teams to confirm freight readiness, loading requirements, and staging priorities.
• Work closely with Customer Service to support accurate scheduling, appointment requests, and customer-specific needs.
• Support issue resolution when delivery delays or customer challenges arise by re-routing drivers or reassigning deliveries when required.
• Ensure all dispatch activities comply with Provincial and Federal regulations and company policies.
• Maintain shipment information under Customs control documents and ensure timely submission of required paperwork to Import personnel.
• Enter, update, and verify shipment and dispatch data in the Transportation Management System (TMS) and related databases.
• Ensure accuracy of shipment documentation including bills of lading (BOLs), delivery notes, and proof-of-delivery records.
• Assist with verification of shipment labeling, freight condition, and cargo counts as needed.
• Maintain accurate records of routes, loads, driver assignments, and delivery outcomes.
• Model and uphold the organization’s guiding principles and core values in all communication and decision-making.
• Perform other related duties as assigned.

Benefits

• Competitive Compensation Package
• Comprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education
• Une rémunération concurrentielle
• Un régime complet d’avantages sociaux, incluant les soins de santé et les soins dentaires
• Des occasions de perfectionnement professionnel
• Des possibilités de formation continue

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED