Coordinator - START

YAI•Watsonville, CA

About The Position

The START Coordinator provides services to individuals referred for START, maintaining an active caseload of up to 20–25 people. The role conducts outreach, assessments and evaluations in individuals’ homes and day or vocational settings, using in-person and/or telehealth visits according to support needs and project scope. The Coordinator provides systemic consultation, helps coordinate referrals and treatment, organizes support meetings, and develops crisis plans and other service documentation. The role coordinates with START leadership, clinical and medical staff, community partners, and other systems, and provides regularly scheduled rotational on-call crisis support. The Coordinator maintains timely records and required data, participates in meetings and the Center for START Services National Network, develops and presents educational materials as assigned, and completes required training, including START Coordinator certification within 12 months of appointment. The role must comply with applicable YAI policies, state and federal regulations, and HIPAA requirements. Regular regional travel is required, with occasional travel to other regions or states for meetings and events.

Requirements

Master’s degree in Mental Health, Psychology, Counseling, Social Work, or another Human Service field; alternatively, a satisfactory combination of education, experience, and/or training authorized by START/NCSS or an appropriate state regulatory agency may qualify, but all START Coordinators must have at least a bachelor’s degree in a human services discipline.
At least two years of experience working with the I/DD population and/or behavioral health needs, unless qualifying through an authorized satisfactory combination of education, experience, and/or training.
Complete START Coordinator Certification training within 12 months of appointment and demonstrate competencies in all associated areas.
Ability to provide regularly recurring on-call crisis coverage beyond regular work hours, including weekdays, weekends, evenings, and/or overnight on a 24/7 basis as required.
Ability to travel regularly across assigned regions for in-person assessments, evaluations, and visits, and occasionally travel to other regions or states for NCSS meetings or events.
Ability to meet the physical demands of the position, including handling objects, tools, or controls; walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling, and reaching; lifting, carrying, and transporting items weighing up to 25 pounds; and potentially running to implement a crisis intervention plan.
Ability to work with complex systems and interest in the population.
Exceptional interpersonal and problem-solving skills.
Independent and organized, with strong communication and writing skills.
Highly flexible personality and willingness to take initiative.
For assignments in California, a valid driver’s license.

Nice To Haves

Experience working with individuals with I/DD who have co-occurring diagnoses and complex behavioral needs.
Experience working with people and their families and/or social service providers.
Verbal and/or written fluency in Spanish; fluency in other languages may be preferred depending on assigned region and caseload.

Responsibilities

Maintain an active caseload of up to 20–25 individuals referred for START Services and provide systemic consultation based on assessment and outreach findings.
Conduct regular outreach visits and evaluations in individuals’ homes and, when applicable, day or vocational settings, in person and/or by telehealth.
Assist with consultation and treatment referrals, screen individuals for START enrollment, complete intake assessments, and refer cases to clinical staff or other appropriate resources.
Coordinate support meetings and crisis plan development using the START Action Plan, share information and results, coordinate responses, and escalate concerns appropriately.
Develop Comprehensive Service Evaluations, Cross-Systems Crisis Prevention and Intervention Plans, intake and assessment documents, intervention and outcome plans for the START Therapeutic Coaching Program, Resource Center admission and discharge documentation, and other applicable service records.
Participate in recurring consultation, staff, and other meetings with START leadership, the clinical team, and the START Therapeutic Coaching program.
Provide on-call support on a regularly scheduled, rotational basis as part of the START team.
Complete and maintain applicable documentation, paperwork, and records on time, including recording resolution of concerns and reporting incidents.
Enter required data into the START Information Reporting System and other appropriate systems accurately, promptly, and contemporaneously.
Conduct regular outreach with community partners to maintain relationships and linkages.
Develop materials and present at Clinical Education Team Meetings as assigned.
Participate in the Center for START Services National Network, including online resources, conference calls, study groups, annual conferences, and other START events as recommended.
Complete and maintain required training, comply with applicable YAI, NCSS, and regulatory requirements, and obtain and maintain START Coordinator certification.
Comply with federal, state, local, and other relevant regulatory requirements, including HIPAA.
Perform other duties as assigned.