Coordinator - START

YAI•Watsonville, CA

About The Position

The START Coordinator provides services to individuals referred for START Services, maintaining an active caseload of up to 20–25 individuals. The role includes outreach, evaluation, assessment, systemic consultation, crisis planning, coordination with clinical and community partners, and timely documentation. Services may be delivered in person or via telehealth based on the individual’s support needs and project scope. The coordinator also provides regularly scheduled rotational on-call coverage for crisis services, including coverage beyond regular work hours as required. The position requires regular travel across assigned regions for visits and assessments, with occasional travel to other regions or states for meetings or events. The coordinator participates in START leadership and clinical meetings, contributes to training and presentations, completes required program and regulatory training, and obtains and maintains START Coordinator certification. The role must comply with applicable federal, state, local, YAI, NCSS, and regulatory requirements, including HIPAA.

Requirements

Master’s degree in Mental Health, Psychology, Counseling, Social Work, or another Human Service field, and at least two years of experience working with the I/DD population and/or behavioral health needs; alternatively, a satisfactory combination of education, experience, and/or training authorized by START/NCSS and/or the applicable state regulatory agency, with at least a bachelor’s degree in a human services discipline required for all START Coordinators.
Successfully complete START Coordinator Certification training within 12 months of appointment, including demonstrating competencies in all associated areas.
Ability to provide regularly recurring on-call coverage for crisis services beyond regular work hours, including weekdays, weekends, evenings, and/or overnight on a 24/7 basis as required by START leadership.
Ability to travel regularly across assigned regions for in-person assessments, evaluations, and visits, and occasionally across other regions or states for NCSS meetings or events.
Ability to meet the physical demands of the position, including handling, fingering, or feeling objects, tools, or controls; walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling, and reaching; lifting, carrying, and transporting items weighing up to 25 pounds; and implementing crisis intervention plans, which may include running.
Ability to work with complex systems and interest in the population served.
Exceptional interpersonal and problem-solving skills.
Independent and organized, with strong communication and writing skills.
Highly flexible personality and willingness to take initiative.
For assignments in California, a valid driver’s license is required.

Nice To Haves

Experience working with individuals with I/DD who have co-occurring diagnoses and complex behavioral needs.
Experience working with people and their families and/or social service providers.
Verbal and/or written fluency in Spanish is highly preferred; fluency in other languages may be preferred based on assigned region(s) and caseload.

Responsibilities

Maintain an active caseload of up to 20–25 individuals referred for START Services and provide systemic consultation based on assessment and outreach findings.
Conduct regular outreach visits in individuals’ homes, day settings, and/or vocational settings; complete evaluations and assessments through in-person and/or telehealth visits as required.
Assist with consultation and treatment referrals, screen individuals for START enrollment, complete intake assessments within applicable timelines, and refer individuals to clinical or medical leadership or the Resource Center as appropriate.
Coordinate support meetings and develop crisis plans using the START Action Plan; share information and coordinate responses with the Medical and/or Clinical Director, escalating concerns to the START clinical team as appropriate.
Develop Comprehensive Service Evaluations, Cross-Systems Crisis Prevention and Intervention Plans, intake and assessment documents, intervention and outcome plans for the START Therapeutic Coaching Program, and Resource Center admission and discharge documentation.
Participate in recurring consultation, staff, and other meetings with START leadership, the clinical team, and the START Therapeutic Coaching program.
Provide on-call support on a regularly scheduled, rotational basis as part of the START team.
Complete and maintain applicable documentation, paperwork, records, incident reports, and resolutions of concerns in a timely manner.
Enter required data accurately and contemporaneously into the START Information Reporting System and other required systems.
Conduct regular outreach with community partners to maintain relationships and linkages.
Develop materials and present at Clinical Education Team Meetings as assigned by the director or designee.
Participate in the Center for START Services National Network through its online resource center, conference calls, study groups, annual conference meeting, and/or other START events as recommended.
Complete and maintain required training and compliance with YAI policies, NCSS requirements, and applicable state regulations; obtain and maintain START Coordinator certification.
Comply with applicable federal, state, local, and other regulatory requirements, including HIPAA.
Perform other duties as assigned.