Head Start Family Services Coordinator

Upbring•Corpus Christi, TX

About The Position

The Family Services Coordinator provides direct support to Family Engagement Advocates and ERSEA Specialists and oversees processes within the Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) and Parent, Family, Community, and Engagement (PFCE) systems. The role coordinates and supports integrated services across health, mental health, disabilities, and child development, ensuring adherence to state and federal health standards. At Upbring’s Head Start Preschool centers, the coordinator helps provide a safe, inclusive learning environment and supports families as children approach the transition to kindergarten. The role includes supervising staff, supporting enrollment and family services, working with community and education partners, monitoring program data, and ensuring compliance with applicable policies and standards. The position may require travel up to 50%.

Requirements

Bachelor’s degree in social work, family and child services, psychology, or a related field.
Two years of experience working with diverse populations in an educational setting.
One year of supervisory experience.
Knowledge of and experience with Head Start Performance Standards.

Nice To Haves

Master’s degree in social work, education, or a related field.
Two years of supervisory experience.
Basic Family Services Credential; preferred and required after employment.
Prior experience working in low-income, diverse communities.
Bilingual in English and Spanish, based on the service population and area.
Knowledge of and experience with Child Plus.

Responsibilities

Directly supervise Family Engagement Advocates and ERSEA Specialists, providing guidance, leadership, and ongoing support.
Collaborate with Regional Directors, Family Advocates, ERSEA staff, and Center staff to address concerns and support effective delivery of Family Services.
Monitor and support Family Engagement Advocates’ caseloads, focusing on ERSEA, PFCE, health, and disabilities.
Coordinate and facilitate monthly Policy Council meetings and maintain community and vendor relationships, including with the Policy Council and Health Advisory Committee.
Oversee dissemination of program information and materials to the community through strategic partnerships; supervise recruitment initiatives to support program growth and consistent enrollment.
Develop, implement, and maintain recruitment plans aligned with program and community goals, and participate in community boards and stakeholder events.
Provide ongoing professional development opportunities and support to enhance staff expertise and competencies.
Develop and maintain relationships with ISD partners, contractors, and the community.
Monitor and report program metrics, including the Program Information Report (PIR), monthly summary tracking reports, and other requested data.
Comply with company policies and procedures, Child Care Minimum Standards, and HSPPS regulations and standards; help ensure children’s health, safety, and well-being.
Coach and support staff, ensuring access to tools and resources to optimize performance and achieve program goals and operational excellence.
Meet periodically one-on-one with direct reports.
Organize and deliver regular staff meetings to communicate current, ongoing, and future updates, projects, and initiatives.
Work with the management team to interview, hire, and onboard employees.
Collaborate with leadership and the People and Culture Team to arrange training and, when needed, coordinate or provide in-service training.
Review employee performance, goals, and progress; provide developmental feedback using applicable agency development tools.
Draft and issue 90-day and annual evaluations with supporting documentation, and work with staff to set goals during evaluation periods.