Coordinator - START

YAI•New York City, NY

About The Position

The START Coordinator provides services to individuals referred for START Services, maintaining an active caseload of up to 20–25 people. The role conducts assessments and outreach, provides systemic consultation to individuals’ support systems, coordinates crisis planning and referrals, and develops service evaluations and intervention plans. Visits may take place in homes, day or vocational settings, in person or through telehealth, depending on support needs and project scope. The Coordinator works with START leadership, clinical teams, community partners, and the START Therapeutic Coaching Program; supports crisis services through a regularly scheduled on-call rotation; and maintains timely documentation and required data. The role also involves training and certification, participation in START’s national network, and compliance with YAI, NCSS, HIPAA, and applicable state regulatory requirements. Regular travel within assigned regions is required, with occasional travel elsewhere for meetings or events. Compensation is $71,190 annually.

Requirements

Master’s degree in Mental Health, Psychology, Counseling, Social Work, or another Human Service field, and at least two years of experience working with the I/DD population and/or behavioral health needs; alternatively, a satisfactory combination of education, experience, and/or training authorized by START/NCSS or the relevant state agency may qualify, but all START Coordinators must have at least a bachelor’s degree in a human services discipline.
Complete START Coordinator Certification training within 12 months of appointment and demonstrate competencies in associated areas.
Ability to provide regularly recurring on-call crisis coverage beyond regular work hours, including weekdays, weekends, evenings, and/or overnight, on a 24/7 basis as required.
Ability to travel regularly across assigned regions for in-person assessments, evaluations, and visits, and occasionally to other regions or states for NCSS meetings or events.
Ability to meet physical demands, including handling objects and tools; walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling, and reaching; lifting, carrying, and transporting items weighing up to 25 pounds; and implementing crisis intervention plans, which may include running.
Ability to work with complex systems and interest in the population served.
Exceptional interpersonal and problem-solving skills.
Independent and organized, with strong communication and writing skills.
Highly flexible and willing to take initiative.
For assignments in California, a valid driver’s license is required.

Nice To Haves

Experience working with individuals with I/DD who have co-occurring diagnoses and complex behavioral needs.
Experience working with people and their families and/or social service providers.
Verbal and/or written fluency in Spanish; fluency in other languages may be preferred depending on the assigned region and caseload.

Responsibilities

Maintain an active caseload of up to 20–25 individuals referred for START Services and provide systemic consultation based on assessment and outreach findings.
Conduct regular outreach visits and evaluations in individuals’ homes, day or vocational settings, in person or through telehealth as appropriate.
Assist with consultation and treatment referrals, screening for START enrollment, and completing intake assessments within applicable timelines.
Coordinate support meetings and develop crisis plans using the START Action Plan; share findings and coordinate responses with clinical and medical leadership, escalating concerns as needed.
Develop Comprehensive Service Evaluations, Cross-Systems Crisis Prevention and Intervention Plans, intake and assessment documents, Therapeutic Coaching intervention and outcome plans, Resource Center admission and discharge documentation, and other records of services provided.
Participate in recurring consultations, staff meetings, and other meetings with START leadership, the clinical team, and the START Therapeutic Coaching Program.
Provide regularly scheduled rotational on-call support as part of the START team.
Complete and maintain required documentation, paperwork, records, incident reports, and data entries in the START Information Reporting System and other required systems in a timely manner.
Conduct outreach with community partners to maintain relationships and linkages.
Develop materials and present at Clinical Education Team Meetings as assigned.
Participate in the Center for START Services National Network through online resources, calls, study groups, conferences, and other START events as recommended.
Complete and maintain required trainings and obtain and maintain START Coordinator certification.
Comply with applicable federal, state, local, and other regulatory requirements, including HIPAA.
Perform other duties as assigned.