Coordinator Title Services
About The Position
As a Title Services Coordinator, you will verify financial terms against company underwriting guidelines and review title requirements, including vesting, tenancies, and inventory. You will receive, validate, and audit contract packages and related correspondence, identify missing documents or incorrect information, and notify sites of discrepancies. The role includes documenting contracts and audit findings in systems such as TSW and Chorus, managing daily workflow status changes, preparing packages and cancellations for imaging, and providing customer service to field offices and corporate partners to resolve document issues. You will maintain the minimum production level set by management, provide support and vacation coverage for the DSC audit team as needed, complete required training, and comply with company policies and procedures. Other related duties and reasonable management requests may also be assigned. The position is offered at an hourly pay rate of $20. The company describes its benefits as available to full-time Team Members.
Requirements
- High school diploma or GED.
- 1–3+ years of related experience in banking, real estate, titling, and/or finance.
- Effective organizational skills and the ability to prioritize and navigate multiple software platforms.
- Ability to produce high-volume work with a high degree of accuracy.
- Strong communication skills to explain contract problems and required resolutions to field sales offices.
- Working knowledge of MS Excel, including creating and maintaining spreadsheets.
Nice To Haves
- Associate's degree or college diploma.
- 3–5+ years of related experience in banking, real estate, titling, and/or finance.
- Title Agent license or certification.
- Advanced MS Excel experience, including creating and maintaining spreadsheets.
Responsibilities
- Verify financial terms to ensure adherence to company underwriting guidelines.
- Verify title requirements, including vesting, tenancies, and inventory.
- Redact personally identifiable information and bank or credit card information.
- Identify contracts with missing documents or incorrect contract information.
- Enter audit findings into tracking systems, including Chorus and TSW.
- Receive and validate contract packages sent from sites and notify sites of discrepancies.
- Audit contract documents for accurate execution and compliance with company policies.
- Receive and review correspondence, including rescission letters and owner kits.
- Receive contract shipments from sites, document contracts in TSW, and run reports for the audit process.
- Manage contract workflow and disposition daily status changes, including rescission cancellations, NSF items, and credit card chargebacks.
- Prepare contract packages and cancellations for daily delivery to the imaging department.
- Provide customer service to field offices and corporate partners to resolve document issues.
- Maintain the minimum average production level set by management.
- Provide support and vacation coverage for the DSC audit team as required.
- Embod y Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
- Complete required company training and compliance courses.
- Adhere to company standards, policies, and procedures.
- Perform other related duties and reasonable management requests as assigned.
Benefits
- Medical insurance from Day One.
- Dental insurance from Day One.
- Vision insurance from Day One.
- 401(k) plan with company match.
- Life insurance.
- Company stock purchase program.
- Discount travel programs.
- Generous paid time off program.
- Paid sick days.
- Team Member recognition and learning and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
