Coordinator 3, Technical Product Sales Support

Comcast•Livermore, CA

1d•Remote

About The Position

This job manages direct engagement with new accounts, ensuring precise billing setup and fostering digital adoption. It leads in analyzing feedback for NPS improvements, identifies process gaps through data analysis, and handles supervisory responsibilities. It is pivotal in enhancing the customer journey and driving satisfaction through collaboration and expert consultation.

Requirements

High School Diploma / GED (Required)
5-7 Years Relevant Work Experience

Nice To Haves

Communication
Customer Experience (CX)
Teamwork

Responsibilities

Analyzing customer feedback to identify and propose enhancements for Net Promoter System (NPS) elevation
Establishing connections with new customers for thorough billing reviews and account setup
Running trend analyses and reports to pinpoint and address business process gaps
Performing supervisory duties as assigned, leading team efforts, and overseeing project execution
Supporting strategic customer engagement to drive actionable insights and service improvements
Ensuring detailed account reconciliation across multiple systems to uphold high standards of customer satisfaction
Offering specialized product and service consultations tailored to individual customer needs
Leading the resolution of complex billing discrepancies to preserve account accuracy and foster customer trust
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.