Technical Product Support

trane technologies • Clarksville, TN

4d • Hybrid

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
This role has been designated as Remote Within a Geography work schedule and will be based out of our Clarksville, TN. Flexible work-from-home options are available.
Job Summary：
As a Unitary Product Support Engineer, you will spend time supporting questions from Trane account managers and our distribution partners. You’ll be working on a team that is intently focused on continuous learning and continuous improvement. To support the field, you’ll become an expert in a product category, you’ll provide internal and external training, you’ll develop and coach selling strategies, and you’ll be on a team that is committed to success. This is an opportunity to join a dynamic group where you can make a significant impact.

Requirements

• Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university (preferred); completion of the Trane graduate training course, or equivalent combination of education and experience.
• Excellent written and verbal communication skills.
• Must be able to travel 10-15% of the time.
• Excellent and demonstrated problem solving skills.
• Demonstrated leadership in a prior role, project team, or volunteer organization and shows a desire to be a leader in this organization.
• Can develop and deliver compelling and education product presentations.
• Is always seeking the best possible outcome for our customers.
• Can articulate the connection between Product Support’s role to sales, revenue, and margin.
• Strong competency with Office tools; Word, Excel, and PowerPoint.

Responsibilities

• Provide technical and marketing/sales support to the Trane sales organization through phone/email support, and direct customer interaction.
• Support Trane’s mission and vision by hosting customer plant visits, delivering educational product presentations, and leading informative plant tours.
• Travel to sales offices, corporate events, and customer sites in support of Trane Unitary equipment where you’ll provide educational product presentations, join/lead sales discussions, and support tradeshow exhibits.
• Working with Marketing and Product Management, establish product lines’ “selling stories” and ensure that the field sales teams are familiar with the stories.
• Participate in creative thinking, team decision-making and problem solving with cross-functional teams.
• Support Trane Sales Tools software by developing software requirements that improve the system’s capabilities and by helping the field sales organization with equipment selections and configurations.
• Participate on projects including new product development, developing marketing/promotional/technical content, and improving/developing sales tools.
• Support a professional field and customer focused environment, with measurements in place to track performance and improve the process.
• Provide product training to field sales engineers and other sales associates.
• Develop an understanding of our competitor’s products and capabilities and you’ll develop strategies to help improve Trane products.
• Coach Account Managers through developing solutions to challenging customer applications.
• Working with Engineering and Product Management, develop functional specifications for new product features and applications.

Benefits

• We offer competitive compensation and comprehensive benefits and programs.
• We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees