Product Technical Support Analyst
About The Position
Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? About the team FIS Valdi is a global, multi‑asset trading and order management solution that supports listed equities, derivatives, commodities, and fixed‑income instruments, providing access to trading venues worldwide. The Client Support team is the primary liaison, building relationships with customers and supporting their requests and incidents on all Validi solutions. What you will be doing You will be responsible for finding solutions to our client’s functional and technical issues and for managing these issues through to resolution.
Requirements
- Bachelor’s degree in a relevant field or equivalent experience
- Good technical diagnostic, analytic, and problem-solving skills
- Understanding of Client / Server Application model and API concept.
- Troubleshoot and resolve technical issues related to Azure and SQL Server.
- Familiarity with technology (Azure Kubernetes Service (AKS)) to understand how applications work (understanding of web server, app and DB servers how they interact).
- Knowledge of XML data structures
- Effective communication and relationship-building skills.
- The ability to work effectively within local and distributed teams
- The ability to multitask and work well under pressure, providing timely and accurate solutions to numerous clients’ needs
Responsibilities
- Acknowledge, qualify and treat clients’ concerns raised through the available communication channels (emails, phone, Ticketing system)
- Troubleshooting and Debugging of FrontEnd to BackEnd applications using various technologies and tools
- Coordinate inter-departmental resources and liaise closely with clients at all levels
- Work alongside the Client Services Managers, Sales Account Managers and other DEV/Support teams
- Gain an in-depth knowledge of the products and the detailed configurations to better serve our clients
Benefits
- Opportunities to make an impact in fintech
- Personal and professional learning and development
- Inclusive, diverse work environment
- Resources to give back to your community
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
