Technical Support Coordinator

Ingram Content Group • Fort Wayne, IN

7h • $20

About The Position

Ingram Content Group (ICG) is hiring for a Technical Support Coordinator to contribute to our team in Fort Wayne, IN.
In this role, this person provides technical support to the Distribution Center by installing, configuring, moving and troubleshooting PC equipment
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion and are seeking an opportunity with a fast paced, customer-centric company offering a competitive salary and benefits, we can’t wait to meet you!

Requirements

• HS Diploma or GED
• 2 years’ experience in repairing and maintaining PC’s and related equipment
• 1 year work experience in at least one previous job
• 6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

Nice To Haves

• Experience with AS400 systems
• CompTIA A+ certification
• Knowledge of weber printers
• Experience with a ticketing system

Responsibilities

• Installs, moves, and tests all workstation equipment including PCs, Printer, and other peripheral support in the distribution center
• Configures all associate equipment utilized in AS400 systems
• Troubleshoots problems and/or repairs or arranges for repairs with failed equipment
• Sets guidelines for vendors and establishes working relationships with vendor technicians
• Orders parts and supplies for equipment
• Responds to RF equipment failures and configuration issues
• Conducts training with associates on proper use and maintenance of equipment
• Ensures data stream is maintained
• Investigates connectivity issues that affect transmission.

Benefits

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• 10 vacation days & 10 sick days accrued annually and 3 personal days
• 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
• Company match program for United Way donations
• Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED