Technical Support

Tahoe Forest Health System•Truckee, CA

1d•$36

About The Position

The Tahoe Forest Hospital District Level 1 Technical Support Specialist is a customer-focused professional who provides essential technical assistance to end-users within our organization. In addition to the baseline responsibilities, this role collaborates closely with the Extended IT Team and actively contributes to the development and optimization of the technical ecosystem. Below is an outline of potential expanded duties: This role bridges the gap between technology and end-users, ensuring a smooth and efficient digital experience for everyone. Candidate will be located in Truckee California and travelling to peripheral facilities as needed (Truckee, Tahoe City, Incline Village...etc.)

Requirements

Certificate of completion from college or vocational school Information Technology or 1-2 years relevant experience
Valid Driver's License in good standing Upon Hire
Proficiency in operating systems (Windows, macOS).
Familiarity with hardware components (CPU, RAM, storage devices).
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Customer Service: Excellent communication, patience, and empathy.
Problem-Solving: Ability to diagnose and resolve technical issues.
Documentation: Keeping accurate records of support cases.
Adaptability: Technology evolves rapidly, so staying up-to-date is crucial.

Nice To Haves

Comp TIA A+ (Preferred)
ITIL Foundation: Provides knowledge of IT service management best practices. (Preferred)

Responsibilities

User Hardware Support: Ensuring seamless functionality of user hardware, including desktops, laptops, printers, and peripherals.
Troubleshooting hardware issues, diagnosing faults, and coordinating repairs or replacements.
Workflow Optimization with Clinical and Operational Teams: Engaging with clinical and operational stakeholders to understand their workflow requirements.
Proposing technology solutions that enhance workplace efficiency and productivity.
Participating in the implementation of tools and systems that streamline processes.
End-User Training and Documentation: Conducting high-level training for end-users on new hardware and software.
Creating user-friendly documentation to guide employees through common technical tasks.
Customer-Centric Approach: Maintaining a patient and empathetic demeanor while assisting users.
Prioritizing customer satisfaction and timely issue resolution.
Technical Infrastructure Development: Collaborating with the Architecture Team to design, implement, and maintain technical infrastructure components.
Demonstrates System Values in performance and behavior.
Complies with System policies and procedures.
Other duties as may be assigned.