Technical Support Specialist

Brunswick Boat Group•Edgewater, FL

About The Position

As a Level II Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our business by diagnosing, repairing, and maintaining advanced hardware and software components. This position involves a wide range of responsibilities, including the support of network infrastructure, the installation and configuration of computer systems, providing expert support for Office 365 and Microsoft Teams, and supporting various operating systems. You will also be instrumental in supporting manufacturing equipment and processes, as well as site security processes and controls. Acting as an advanced liaison for local IT support, you will work closely with the Brunswick IT teams to support the site, drive process improvements, and execute special projects. This role demands an exceptional attention to detail, superior problem-solving skills, and a commitment to safety, security, and compliance in the workplace. At Brunswick, we have passion for our work and a distinct ability to deliver.

Requirements

Strong experience supporting Windows Operating Systems, Android and Apple Devices, Configuration Manager, Active Directory, corporate networks, Modern Workplace, Azure AD, End Point Manager, Intune, Office 365.

Nice To Haves

Associate's Degree in Information Systems, Computer Science, or a comparable program required; Bachelor’s Degree preferred.
At least 5+ years of work experience in providing support in a related field.

Responsibilities

Diagnose, Analyze, and Resolve Advanced Issues: Serve as the initial point of contact, providing timely and effective first level support for complex problems affecting company hardware, software, and network infrastructure across various departments. This includes, but is not limited to, troubleshooting Windows, Android, and Apple operating systems and associated peripherals, with a focus on resolving issues directly when possible before escalating to specialized support teams for further assistance.
Network Support and Testing: Serve as the first line of testing for the Brunswick network infrastructure. Utilize network testers, verify connectivity to switches, conduct Wi-Fi surveys, perform basic troubleshooting of firewall issues, and ensure local ISP communication is effective.
Advanced Device Management: Manage device replacements according to warranty schedules, deploy new technologies, and assist with the installation of network hardware such as servers and switches. Support manufacturing equipment and processes along with site security processes and controls.
Documentation and Compliance: Maintain accurate and comprehensive documentation of work processes, device management, and compliance activities, ensuring all installations adhere to Brunswick Information Security guidelines.
Team Collaboration and Knowledge Sharing: Foster a collaborative team environment by actively engaging in group initiatives, sharing expertise, and providing guidance to colleagues to enhance collective knowledge and performance. Support peers in cross functional tasks to ensure a cohesive approach to delivering technology solutions that drive company success.
Technical Resource and Project Execution: Act as a key technical resource, provide planning, and drive the execution of special projects without compromising current job duties. Assist in communication to end-users regarding changes, upgrades, or planned outages.
Warranty and Repair: Conduct advanced warranty and repair work with vendors and support ordering computers and accessories for site level requirements.
Customer Service Skills: Deliver superior customer service by effectively communicating with users to understand their needs, providing timely resolutions to their technical issues, and maintaining a positive and supportive interaction. Escalate complex issues to Level III Technical Support Specialists or Team Lead, ensuring a seamless user experience.

Benefits

This position is eligible for an annual discretionary bonus.
This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more.

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