Technical Support Specialist

Toppan Merrill • Saint Paul, MN

11d • $55,000 - $85,000 • Hybrid

About The Position

Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end SaaS platform for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets. We believe in high-trust collaboration and value each person's unique skills, perspectives and experiences. Our success is driven by our world-class global teams and culture. Learn more at https://www.toppanmerrill.com/careers/ . Toppan Merrill has an exciting opportunity for an Technical Support Specialist to join our St Paul, MN team. You will support clients through onboarding, system set up and support future issues on our Bridge and Quinn platforms. Shift: Monday - Friday 8:00am - 5:00pm CT One Day a week working on site in St Paul, MN Four Days working Remote #hybrid 8 on call weekends a year

Requirements

• Bachelor’s Degree or equivalent experience
• 1+ year experience supporting Customer with SaaS platforms
• Self-starter
• Experience working directly with clients
• Passion working with clients

Responsibilities

• Within a business group, gathers business requirements and facilitates projects from business to IT.
• Identifies user requirements and provides recommendations for process-oriented solutions.
• Facilitates effective technology solution planning sessions.
• Coordinates the appropriate project team and manages project through completion to ensure all goals and deliverables are met.
• Participates in client training and creation of communication plans for market rollouts and new product offerings.
• Plans, prioritizes, delegates and reviews the work of assigned team members.
• Escalates the needs for corrections when necessary.
• Acts as a point of contact between internal departments, clients and sales and the project team.
• Provides project updates to stakeholders.

Benefits

• Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
• Retirement Savings Plan instead
• Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays.
• Paid parental leave
• Paid community involvement/volunteer days
• Wellness Resources and Employee Assistance Programming

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees