Technical Support Coordinator I

Qlarant • Easton, MD

5d

About The Position

Coordinates the completion of day-to-day support tasks that facilitate the installation/configuration, operation, and maintenance of enterprise systems hardware and software and related infrastructure. Communicates regularly with end users effectively managing incoming requests via phone, email, or in person by offering technical guidance for software development tasks and resolving problems users experience with hardware, software, and networking system technology. Provides support and troubleshooting assistance throughout the entire user network account lifecycle, from setup to maintenance, ensuring adherence to design concepts and user standards, and documenting test results.

Requirements

• Minimum High School Diploma or GED required
• 0 - 2 years of experience required

Nice To Haves

• 2 - 4 years of experience preferred

Responsibilities

• Handles hardware installation and maintenance by installing, upgrading, and maintaining computer hardware components, ensuring optimal functionality and performance.
• Responds to hardware and software issues promptly to minimize downtime and disruptions for end-users.
• Manages and troubleshoots peripheral devices such as printers, scanners, and external drives to ensure proper functionality.
• Installs and updates software applications on computers, addressing compatibility and functionality issues.
• Provides effective user support, addressing inquiries, troubleshooting, and offering training to enhance end-user skills and knowledge.
• Maintains documentation for computer systems, configurations, troubleshooting procedures, and user guides to support knowledge transfer and future reference.
• Monitors security patches and updates to computer systems to address vulnerabilities and enhance cybersecurity.
• Maintains antivirus and malware protection measures to secure computer systems and prevent security threats.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees