Technical Support Engineer I
About The Position
Are you passionate about technology and helping people solve problems? Join a growing, innovative Property & Casualty insurance carrier headquartered in the heart of Tampa’s vibrant Westshore District—just minutes from the airport and International Plaza. At Heritage Companies , we offer more than just a job—we provide a collaborative, people-first culture, strong career growth opportunities, and a highly competitive compensation and benefits package designed to support you and your future. As a Technical Support Engineer I , you’ll serve as a key point of contact for end users across the organization, delivering hands-on technical support and ensuring a seamless technology experience. This is a great opportunity for someone early in their IT career who thrives in a fast-paced, team-oriented environment.
Requirements
- High School Diploma or GED required
- Proficiency in Microsoft Office and general desktop support tools
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication and interpersonal abilities
- Demonstrated commitment to delivering outstanding customer service
Nice To Haves
- Associate’s or technical degree preferred; Bachelor’s degree a plus
- Certifications such as CompTIA and/or Microsoft are highly valued
- Strong sense of urgency and ability to prioritize effectively
- A team-first mindset with a collaborative approach
- Curiosity and eagerness to learn new technologies
- Ability to stay calm and professional under pressure
Responsibilities
- Provide first-level technical support via phone, email, and in person
- Troubleshoot and resolve hardware issues (desktops, laptops, printers, and peripherals)
- Install, configure, and maintain end-user workstations and software
- Perform password resets and user access support
- Diagnose and resolve workstation and application issues quickly and accurately
- Document incidents, solutions, and processes within ticketing systems
- Support moves, additions, and changes across the organization
- Collaborate with team members to ensure timely resolution of technical issues
- Participate in after-hours or weekend support as needed
Benefits
- Competitive Compensation & Benefits – Comprehensive health, retirement, and more
- Career Growth – Clear pathways for advancement within a growing organization
- Culture That Gives Back – We’re proud to support our community and foster a positive, engaging workplace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
