Technical Support Engineer I
About The Position
Why Work With Us? At Textiles Coated International (TCI), you’re joining a long-standing industry leader known for innovation, quality, and stability. Since 1985, TCI has been manufacturing high-performance fluoropolymer films, laminates, and composites that are trusted in some of the world’s most demanding environments from chemical processing and power generation to medical, aerospace, and industrial applications. TCI continues to grow and invest in cutting-edge technology, workforce development, and new product innovation. Our materials are known for unmatched chemical resistance, temperature stability, durability, and reliability, qualities that make us a global leader in PTFE and fluoropolymer solutions. When you work at TCI, you become part of a company that values long-term solutions, reliable supply, continuous improvement, and exceptional customer service. We take pride in a strong manufacturing culture, a commitment to quality, and an environment where employees can help create products used in critical, real-world applications. If you’re looking to grow your career with a company that’s forward-thinking, hands-on, and deeply committed to excellence, TCI is the place to build your future. Summary - Job Responsibilities – Activities: Performs daily and weekly backup success/failure log checking - Once a month Verification Potential coverage outside the normal work day (working alternate hours to provide overlapping coverage for 2nd shift, late sales staff and traveling or off-site employees) Regular maintenance and upgrades (this will dramatically cut down the time required to rollout a system-wide upgrade or install) Hardware maintenance, troubleshooting and repairs Software maintenance, troubleshooting and repairs Phone system - troubleshooting and repairs Troubleshoot and repair of printer and peripheral issues Troubleshoot network issues Help maintain documentation and guides Assist with Tips-n-tricks and training Assist with ERP (M1) support and machine rollout to the floor Backup and coverage for vacations, sick-days and emergencies This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Please no agencies or recruiters.
Requirements
- High school diploma or GED equivalent
- 2-3 years’ experience in Information Technology in help-desk, end-user support or similar
- Advanced experience with Microsoft Windows Operating Systems (10, 11, Server 2008+)
- Experience administering a Microsoft Active Directory environment and subordinate services (DNS, DHCP, IIS, etc.)
- Technical and organizational skills
- Positive attitude
- Driven personality
Nice To Haves
- Degree in Information Technology, Computer Science or related fields is a plus
- Experience in physical environments that would be specific to Ethernet or phone wiring is a plus
Responsibilities
- Performs daily and weekly backup success/failure log checking - Once a month Verification
- Potential coverage outside the normal work day (working alternate hours to provide overlapping coverage for 2nd shift, late sales staff and traveling or off-site employees)
- Regular maintenance and upgrades (this will dramatically cut down the time required to rollout a system-wide upgrade or install)
- Hardware maintenance, troubleshooting and repairs
- Software maintenance, troubleshooting and repairs
- Phone system - troubleshooting and repairs
- Troubleshoot and repair of printer and peripheral issues
- Troubleshoot network issues
- Help maintain documentation and guides
- Assist with Tips-n-tricks and training
- Assist with ERP (M1) support and machine rollout to the floor
- Backup and coverage for vacations, sick-days and emergencies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
