Technical Support Engineer

Eaton Corporation • Asheville, NC

2d • $69,000 - $101,000 • Hybrid

About The Position

Eaton’s ES AMER NAS division is currently seeking a Technical Support Engineer. This is a hybrid role located in our Arden, NC facility.
The expected annual salary range for this role is $69000 - $101000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
The primary responsibilities of a Technical Service Engineer is to proved phone and chat based technical support encompassing product selection, set-up, troubleshooting, and application assistance. Supported products to include industrial control products (motor starters and contactors, soft starters, control relays, motor overload protection products, pilot devices), circuit breakers (miniature, molded case, power breakers), and distribution products (loadcenters, switching devices, transformers.)

Requirements

• Bachelor’s degree from an accredited institution
• Candidates must reside within a 50 mile radius of Arden, NC.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• Technical aptitude
• Willingness to learn

Nice To Haves

• Bachelor’s degree in a technical field.
• Hands on electrical wiring experience
• Customer service experience
• Experience in a technical field

Responsibilities

• Provide technical support via phone, chat and email
• Effectively communicate product value proposition and product line strategies
• Help the team meet or exceed team metrics
• Leverage information to provide professional customer support
• Ability to perform assigned duties in a team environment
• Work on projects to enhance team performance and customer satisfaction
• Work rotational hours 8:00am – 5:00pm ET and 9:00am – 6:00pm ET

Benefits

• Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees