Technical Product Support

Trane Italia•Clarksville, TN

4d•Hybrid

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Sustainability is integral to their business. The company invites individuals who dare to challenge what's possible for a sustainable world to join them. As a Unitary Product Support Engineer, the role involves supporting Trane account managers and distribution partners, focusing on continuous learning and improvement. The individual will become an expert in a product category, provide internal and external training, develop and coach selling strategies, and contribute to a team committed to success. This is an opportunity to join a dynamic group and make a significant impact.

Requirements

Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university (preferred); completion of the Trane graduate training course, or equivalent combination of education and experience.
Excellent written and verbal communication skills.
Must be able to travel 10-15% of the time.
Excellent and demonstrated problem solving skills.
Demonstrated leadership in a prior role, project team, or volunteer organization and shows a desire to be a leader in this organization.
Can develop and deliver compelling and education product presentations.
Is always seeking the best possible outcome for our customers.
Can articulate the connection between Product Support’s role to sales, revenue, and margin.
Strong competency with Office tools; Word, Excel, and PowerPoint.

Nice To Haves

Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university

Responsibilities

Provide technical and marketing/sales support to the Trane sales organization through phone/email support, and direct customer interaction.
Support Trane’s mission and vision by hosting customer plant visits, delivering educational product presentations, and leading informative plant tours.
Travel to sales offices, corporate events, and customer sites in support of Trane Unitary equipment where you’ll provide educational product presentations, join/lead sales discussions, and support tradeshow exhibits.
Working with Marketing and Product Management, establish product lines’ “selling stories” and ensure that the field sales teams are familiar with the stories.
Participate in creative thinking, team decision-making and problem solving with cross-functional teams.
Support Trane Sales Tools software by developing software requirements that improve the system’s capabilities and by helping the field sales organization with equipment selections and configurations.
Participate on projects including new product development, developing marketing/promotional/technical content, and improving/developing sales tools.
Support a professional field and customer focused environment, with measurements in place to track performance and improve the process.
Provide product training to field sales engineers and other sales associates.
Develop an understanding of our competitor’s products and capabilities and you’ll develop strategies to help improve Trane products.
Coach Account Managers through developing solutions to challenging customer applications.
Working with Engineering and Product Management, develop functional specifications for new product features and applications.