Coordinator 3, Product Sales Support

Comcast

19h

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. The Coordinator 3, Product Sales Support is responsible for reporting and providing data entry and reconciliation to ensure accurate month-end affiliate revenue booking and processing. This role identifies and quantifies billing adjustments to sales force and work order errors to improve work order accuracy throughout the Product Sales division. The individual in this role is expected to have developed specialized knowledge/skills in their area and may act as a resource for colleagues with less experience.

Requirements

• High School Diploma / GED
• 5-7 Years Relevant Work Experience
• Developed specialized knowledge/skills in own area
• Ability to work nights and weekends, variable schedule(s) and overtime as necessary
• Skills in Customer Experience (CX)
• Skills in Sales Support
• Skills in Service Delivery
• Skills in Standards Compliance
• Skills in Troubleshooting

Responsibilities

• Researches unreported/unpaid accounts and ensures the timely collection of revenue through communication with distributors.
• Provides additional data entry to update affiliate information to ensure all is continually accurate and up-to-date.
• Undertakes all aspects of credit control work including production of reminder letters, frequent contact with clients by phone and email and resolves fee related issues.
• Reviews client ledger balance reports with Product Sales team, taking all necessary action in relation to client funds and any other points arising from the review.
• Coordinates data collection from internal and external personnel, entering into standard and customized report formats and generating reports, as requested.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Comcast provides an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED