Product Support Data Coordinator
About The Position
It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters! Job Description Peterson Cat has a need for a Product Support Data Coordinator at our San Leandro, CA location. The Data Coordinator - Product Support is responsible for ensuring valid and accurate Product Support data within internal and external applications. Primary functions include entering and maintaining customer equipment population records and claiming, auditing, and reconciling discounts from Caterpillar.
Requirements
- Associates Degree from a fully accredited college or technical school; and a minimum of two (2) years of directly related experience with data inputs and/or analysis, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.
Responsibilities
- Enter and maintain customer equipment population records with valid and accurate data.
- Claim, audit, and reconcile discounts from Caterpillar using Product Support Commercial System (PSCS).
- Ensure the accuracy and integrity of Product Support data within DBS and related Caterpillar applications, including Opportunity Lead Generation Analyzer (OLGA), PSCS, DNA, and Sales to Users (STU).
- Assist with resolution of Data Notification Alerts (DNA’s) as needed.
- Assist with creation and maintenance of written standard operation procedures (SOP’s) for all functions, processes, and procedures related to job functions.
- Maintain punctual, regular, and predictable attendance.
- Assist as needed with maintenance of customer records within DBS and/or company Customer Relationship Management (CRM) system.
- Work collaboratively in a team environment with a spirit of cooperation.
- Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.
- Respectfully take direction from supervisor/manager.
Benefits
- Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business.
- We also offer a total compensation package in addition to base salary.
- We provide a family-oriented environment that promotes safety, personal growth, and professional achievement.
- We offer competitive wages, generous benefits, and room to grow within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
