Data Coordinator

Hope The Mission•Los Angeles, CA

13h

About The Position

The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Our mission is to meet our participants needs through an individualized and non-judgmental approach that will ultimately lead to long term housing stability. The Data Coordinator fulfills the mission of HTM by ensuring programs maintain data integrity, quality assurance and contract compliance. The Data Coordinator will work closely with the program leadership staff to provide oversight, review, and compile reports to ensure the accuracy and integrity of participant files, electronic records and program data/outcomes. They will review/audit client electronic & physical files and provide guidance to ensure that all records align with our contract’s requirements. The Data Coordinator will provide guidance and training to program staff on quality control, electronic/physical client file accuracy, and HMIS to ensure that all participant records are accurate and that programs/services are compliant with our contracts. The Data Coordinator is expected to have a high level of expertise in HMIS and is required to maintain the highest level of accuracy. This position does not directly supervise other staff.

Requirements

Minimum of three years of experience in program evaluation, reporting, or data management preferred
Minimum of two years of experience with data entry and reporting with the Homeless Management Information System (HMIS) preferred
Previous experience with social services and/or homeless program required
Bachelor’s degree in psychology, social work, public administration, human services, statistics, or other closely related field preferred
Maintain and execute confidential information according to California’s Confidentiality of Medical Information Act (CMIA), Health Insurance Portability & Accountability Act (HIPAA) and Americans with Disabilities Act (ADA) standards.
Should possess strong analysis abilities, creative thinking and ability to problem solve on an organization-wide basis
Demonstrated knowledge of issues facing program participants (e.g., health, substance abuse, mental health, etc.)
Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint)
Must be able to perform electronic data entry
Must have strong written and verbal communication skills, including customer service focus in working with all internal organizational levels and external contacts
Must be highly collaborative within a team environment
Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously in a within tight department metrics and deadlines. Possess ability to manage conflicting priorities and projects
Exceptional organizational skills detail-oriented to review information and ensure accuracy
Ability to work with diverse populations
Ability to proficiently operate a PC, MAC, fax, and telephone
Prolonged periods of sitting at a desk and working on a computer
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Occasionally lift and/or move, push and pull up to 25 pounds
This position requires travel to multiple locations. Travel percentage: 25%

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Interpret data, analyze results using statistical techniques and provide ongoing support to Interim Housing Leadership
Develop and implement collection system and other strategies that optimize statistical efficiency and data quality.
Perform and analyze performance based data as requested by supervisor
Develop/document data management policies and procedures
Track outcomes and monitor progress against meeting established goals
Analyze programmatic data to determine strengths and gaps
Administer client databases including generating and analyzing reports, user management, and adherence to Homeless Management Information Systems policies and procedures
Design, develop and implement regular reports for various audiences including staff, board members, donors, etc.
Assist the Interim Housing leadership team in identifying and resolving data errors
Develop and submit deliverables/reports to leadership staff and funders
Develop and implement training programs aimed at developing staff capacity
Provide regular technical assistance/trainings to staff to ensure compliance with data requirements
Assist in the annual updates to performance report technical requirements
Ensure HMIS data is supported by documentation in participant file
Provide support to Interim Housing leadership team as needed
Provide support for program audits including, but not limited to, data entry
Conduct ongoing client file review and reconciliation in HMIS in preparation for audits from funders
Develop and update monitoring checklists that align with the contract requirements
Ensure that information in physical files is accurate and reflects electronic records in HMIS for all program files
Maintain internal database tracker of audited files
Identify incomplete or missing documents contractually required for each client file
Summarize review findings and patterns for each program site
Submit list of file corrections to leadership staff
Conduct file review for clients enrolled in non-government funded programs on an as needed basis
Attend agency and community meetings as directed by supervisor
Additional tasks, project and responsibilities as assigned by supervisor