Host Relations Coordinator
About The Position
The Summer Work and Travel Coordinator supports account management and sales activities for CIEE’s Summer Work and Travel program. The role provides customer service to clients, addresses inquiries, and resolves issues involving systems, hiring events, and participant incidents. It also delivers training on processes, program rules, and in-country activities, and conducts outreach to prospective employers to support sales and increase job placements in assigned regions. The coordinator provides ongoing support to host employers, helping them navigate participant-related issues, mediating conflicts, and offering guidance on best practices. The role recruits, interviews, and places participants on behalf of employer partners; contributes to assigned projects; and collaborates with internal teams to achieve program and operational objectives. Domestic and international travel may be required depending on business needs and program activities.
Requirements
- Bachelor's degree required.
- A minimum of 1–3 years of previous customer success or customer service experience required.
- Excellent verbal and written communication skills.
- Computer skills including MS Teams, Word, Excel, PowerPoint, and Outlook.
- Excellent organizational skills and attention to detail.
- Excellent time management skills.
- Ability to multitask while overseeing daily project management.
- Energetic and team-oriented.
Nice To Haves
- International study or work experience preferred.
Responsibilities
- Support account management and sales activities for the Summer Work and Travel program.
- Respond to client inquiries and resolve issues related to systems, hiring events, and participant incidents.
- Train clients on processes, program rules, and in-country activities.
- Conduct outreach to prospective employers to support sales efforts and increase job placements within assigned regions.
- Help host employers manage participant-related issues, mediate conflicts, and apply best practices.
- Recruit, interview, and place participants on behalf of employer partners.
- Contribute to assigned projects, ensuring timely completion and alignment with team objectives.
- Collaborate with internal teams to support program success and operational goals.
- Travel domestically and internationally as required by business needs and program activities.
Benefits
- Paid time off and parental leave
- Gym reimbursement program
- Employee Assistance Program
- Short-term and long-term disability
- Six floating Fridays, subject to eligibility rules
- CIEE Study Abroad Program discounts
- 403(b) Retirement Plan with employer contribution
- Life, travel, medical, dental, and vision insurance coverage
- Flexible Spending Accounts and Health Savings Account for medical and dependent expenses
- Voluntary benefits, including identity theft protection, pet insurance, accident, and critical illness coverage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
