Owner Relations Coordinator

Chord Energy•Houston, TX

1d•Hybrid

About The Position

The Owner Relations Coordinator provides administrative support to the Land and Land Administration groups, primarily by contacting and following up with landowners who have questions or inquiries. This highly visible role is the first point of contact for owners reaching out to Chord and requires respectful, effective communication, including when handling challenging owners. The position reports to the Owner Relations Manager and is located in downtown Houston, Texas. A hybrid work schedule with remote work on Mondays and Fridays is an option. Level and salary are commensurate with background and experience. The coordinator responds to owner inquiries, reviews Enertia data to answer questions, supplies forms for address or tax-information changes, and logs and routes inquiries through a ticketing system. The role also manages incoming mail, maintains owner records and procedures, provides weekly inquiry and mail statistics, and collaborates with colleagues across departments. Special projects may include assisting with 1099 information, mailing Division Orders and title or cure requirements, creating Division Order files, and following up on items as directed by relevant managers. Other duties may be assigned by the manager.

Requirements

High school diploma or GED.
Two years of Owner Inquiry Coordinator experience.
Experience working with an oil and gas company.
Strong customer service background.
Excellent verbal and written communication skills.
Ability to maintain confidentiality.
Ability to adapt and work well in a team-oriented environment.
Strong listening skills, patience, and commitment to going above and beyond to assist owners.
Enthusiasm for learning and consistently maintaining a positive attitude.
Ability to work in a fast-paced, fluid environment and adapt to the demands of a growing company.
Ability to meet deadlines.
Mobility to work in a standard office setting and use standard office equipment, including a computer.
Stamina to maintain attention to detail despite interruptions.
Ability to lift and carry files weighing up to 10 pounds.
Vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone.

Responsibilities

Answer incoming calls and emails for Chord and respond to owner inquiries.
Review data in Enertia to answer owner-related questions.
Provide forms for changes of address and W-9 or W-8 information.
Handle inquiries related to title requirements as appropriate.
Log inquiries in a ticketing system, route them to the appropriate party, or close tickets when resolved.
Receive, log, date-stamp, scan, and distribute mail; forward items unrelated to Land or Land Administration to the appropriate department.
Maintain and file Changes of Address and W-9 forms in a timely manner.
Update and maintain Owner Relations procedures as necessary.
Provide the Division Order team with weekly statistics on inquiry volume and mail totals for various departments.
Collaborate with colleagues across departments to share information.
Assist with 1099 information as necessary.
Mail Division Orders and title and/or cure requirements to owners as directed by the Division Order Analyst.
Create Division Order files.
Follow up on items as directed by the Lease Records, Division Order, or Land Administration Managers.
Perform other duties or job-related assignments as directed by the manager or supervisor.