Owner Relations Agent - 26420

Enverus • Austin, TX

8d

About The Position

Enverus is seeking an Owner Relations Agent to join its Customer Support team. The role handles owner relations inquiries and supports customers through accurate, timely, and friendly interactions. The agent logs inquiries in a case tracking system, follows up on unresolved cases, builds trust with clients, and participates in cross-training to broaden skills and improve the customer experience.

Requirements

• Demonstrated ability to manage multiple tasks and clients.
• Ability to manage several critical client situations simultaneously.
• Ability to communicate professionally with clients by phone and email.
• Strong self-motivation and ability to work independently or as part of a team.
• Strong organizational skills, including setting priorities and meeting deadlines.
• Excellent written, oral, and interpersonal communication skills.
• 2–5 years of industry-related experience and/or training in revenue accounting, land, JIB, A/P, regulatory, marketing, or production.
• Proficiency in Microsoft Office applications and various oil and gas software programs.
• High school degree or equivalent.

Responsibilities

• Answer incoming owner relations calls about revenue, land, division orders, JIB, A/R, and A&P.
• Log owner inquiries in a case tracking system and follow up on unresolved inquiries.
• Respond promptly to company needs and build client relationships and trust through interactions.
• Handle difficult or emotional situations calmly, respectfully, and without defensiveness.
• Ensure responses are accurate, timely, and friendly.
• Participate in cross-training to develop skills, expand knowledge, and improve the business and customer experience.

Benefits

• Medical
• Dental
• Vision
• Income protection, including disability, life/AD&D, critical illness, and accident coverage
• Employee Assistance Program (EAP)
• Healthcare Spending Account (HSA)
• Commuter benefits
• Lifestyle and Wellbeing Program
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED