Coordinator, Student Services

Texas A&M University System • Kingsville, TX

2d • Onsite

About The Position

This position carries the primary role of processing student conduct cases, ensuring accurate tracking and processing of student complaints, and data for the student conduct area. This position, in conjunction with the Dean of Students Office and the Division of Student Success, will also assist students as they face challenges that could affect their short- and long- term success in college, particularly those with extended absences due to family concerns, mental health, physical health, or other challenges.

Requirements

• Bachelor’s degree in higher education administration, student affairs, counseling, social work, psychology, or a related field.
• Three years 3 years of professional experience in student conduct, case management, student support services, or a closely related area
• Knowledge of student conduct processes, FERPA, and due process principles.
• Demonstrated ability to work with students experiencing crisis, distress, or complex personal circumstances.
• Strong organizational, communication, and documentation skills.
• This position is confidentially sensitive
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements

Nice To Haves

• Master’s degree in higher education administration, student affairs, counseling, social work, or related field.
• Experience serving on a BIT or threat assessment team.
• Experience working with first-generation, rural, or underserved student populations.
• Familiarity with conduct management and case tracking software systems.
• Student-centered and equity-minded practice
• Sound judgment and ethical decision-making
• Ability to balance care, accountability, and institutional responsibility
• Collaborative problem-solving
• An approach of care and empathy
• Comfort with navigating ambiguity and emotionally complex situations.

Responsibilities

• Serve as a conduct officer for alleged violations of the Student Code of Conduct.
• Conduct intake meetings, investigations, and administrative hearings using a fair, equitable, and educational approach.
• Apply developmental sanctions that promote reflection, accountability, and behavior change.
• Draft outcome letters, maintain accurate conduct records, and ensure compliance with institutional policies and procedures.
• Collaborate with Housing & Residence Life, University Police, and other campus partners on conduct-related matters.
• Participate in conduct appeals preparation and documentation as assigned.
• Serve as a core team member in coordinating with students experiencing personal, medical, mental health, academic, or life crises.
• Provide centralized case management, including: Initial outreach and needs assessment, Coordinated referrals to campus and community resources, Ongoing follow-up and support.
• Assist students navigating complex systems such as academic flexibility, temporary absences, hospitalizations, or return-to-campus processes.
• Reduce fragmentation of care by serving as a consistent point of contact for students and campus partners.
• Maintain confidential case notes and tracking systems to support continuity and accountability.
• Balance accountability and support by addressing behavior and contributing stressors when appropriate.
• Distinguish clearly between conduct adjudication and supportive care functions, ensuring ethical role separation and transparency with students.
• Collaborate with Counseling Services, Student Health, Academic Affairs, Financial Aid, and Student Engagement to support holistic student success.
• Serve as a member of the Behavioral Intervention, or Threat Assessment Team.
• Monitor ongoing cases referred through CARE processes and provide follow-up support after team interventions.
• Assist with identifying patterns of concern and recommending proactive interventions.
• Consult with faculty and staff regarding student concerns and appropriate referral pathways.
• Assist with educational programming related to student conduct, community standards, and help-seeking behaviors.
• Support faculty and staff training on recognizing and reporting students of concern.
• Contribute to prevention-focused initiatives that reduce repeat conduct concerns and crisis escalation.
• Other duties may be assigned.

Benefits

• Medical $0 - $30 per month for Employee Only coverage after university contribution ($920 value). Up to 83% of premium covered by the university: Employee and Spouse Employee and Children Employee and Family coverage
• Dental & Vision
• Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account
• On-Campus Wellness Opportunities: TAMUK’s Wellness Program is designed to enrich lives through health and wellness programming that is meaningful and impactful.
• Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources
• Tuition Benefits: Employee Tuition Assistance Program
• Book scholarships
• Public Service Loan Forgiveness
• Retirement: Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP), dependent on position
• Voluntary Tax Deferred Account/Deferred Compensation Plan
• Employee Leave: 8+ hours of vacation per month
• 8 hours of sick leave per month
• 8 hours of paid Birthday leave
• 12-15 paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level