Coordinator, Security Systems Operations

Fraser Health•Surrey, BC

11h•$35 - $51•Onsite

About The Position

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered on patients/clients/residents and families: Reporting to the Manager, Protection Design & Technology, the Coordinator, Security Systems Operations leads in the sustainment and maintenance of administrative processes related to the operation of protection/security systems for Fraser Health and the Provincial Health Services Authority (collectively, the "Organizations"). Specifically, the coordinator leads in the service and maintenance of the Integration Protection Services (IPS) platform of electronic and other related security systems and technologies to support a safe and secure environment for staff, patients, clients, visitors and all who visit Organizations’ sites. The Coordinator, also supports the preventative maintenance by liaising with internal/external vendors, understanding requirements for maintenance, processing invoices/billing and completing service requests in a timely and effective manner. The Coordinator also administers the required training and education as it relates to existing security systems and technologies.

Requirements

Diploma in Facilities Planning, Project Management, Criminal Justice and/or a related field supplemented with two (2) years of recent related experience in administering and/or maintaining access control/photo identification, CCTV, duress/panic and intrusion systems, and/or associated hardware and software in a large complex multi-site institutional or campus environment; or an equivalent combination of education, training and experience.
Working knowledge of the following types of security systems: electronic access control/photo identification, CCTV/Surveillance, panic/duress/RTLS, and intrusion detection.
Knowledge of risk management concepts and practices.
Ability to function effectively in a highly dynamic environment.
Organizational skills to effectively prioritize workload and meet deadlines.
Ability to lead, plan, manage, organize, and problem solve.
Ability to work effectively, both independently and as a member of a team.
Ability to develop, build and maintain effective working relationships with internal and external partners, senior management.
Leadership skills to foster a respectful and motivating work environment.
Ability to apply basic budgeting and fiscal management principles.
Ability to operate related equipment including related software applications.
Physical ability to perform the duties of the position.

Nice To Haves

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Responsibilities

Acts as the primary IPS contact for the service and maintenance of electronic access control/photo identification, closed circuit television/security surveillance, duress/panic/RTLS systems, intrusion detection systems and other related technologies.
Coordinates and facilitates the work of external vendors to maximize efficiencies and productivity. This includes, but not limited to: service calls, inspections, service level agreements (SLAs).
Monitors, reviews and processes invoices and other related billing as it relates to security systems projects and service; ensure associated reports are complete and satisfactory as applicable. Provides sign off for minor invoices/billing related to security technology and fixes.
Liaises with staff in other IPS business streams to ensure facility security is maintained; coordinates the interface between security technology and system functions with other related departments within the Organizations.
Develops and conducts internal audits relating to security system use/potential abuse and participates in related investigations; mitigates vulnerabilities to reduce risk.
Corresponds and coordinates with security integrators on behalf of clients to respond and action on security service issues and problem solving when necessary to ensure that security and operational requirements are maintained.
Supports the refinement and continuous improvement of the program by reviewing and proposing strategies regarding existing technologies, procedures and policies related to security service requests, maintenance management systems and overall access and flow.
Supports other IPS coordinators with extracting security related data for Human Resources, Labour Relations, Directors/Managers and other staff in the Organizations in investigations involving staff with a particular emphasis on those involving protection/security systems or technology.
Assists in the administration of training/education/promotion programs relating to the use of security related systems and processes for the Organizations.
Programs associated protection/security systems and equipment (e.g. schedules, cardholders, user codes, etc.); issues security credentials for the Organizations.
Receives and triages external service requests into maintenance management system and to other IPS coordinators, security integrators.