Coordinator Security SOC BlueWatch
About The Position
The Coordinator Security SOC (System Operations Center) Blue Watch monitors and responds to security-related incidents and reports throughout the JetBlue system from a designated security desk in the System Operations Center. The role provides real-time assessment and guidance on inflight and ground security incidents and access control breaches, supports resolution of security matters affecting operations, and coordinates timely notifications to leadership. The coordinator also responds to law enforcement inquiries, interprets and distributes security information, documents incidents, and prepares reports and analytical spreadsheets. The position supports a 24/7 operational desk and requires availability to work any shift.
Requirements
- High school diploma or GED.
- One year of office, administrative, or clerical experience.
- One year of experience in aviation operations, law enforcement, or the private security sector.
- Complete fluency in written and spoken English.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Ability to work in a fast-paced team environment and under pressure.
- Ability to work any and all shifts to support a 24/7 operational desk.
- Ability to maintain strict confidentiality.
- Availability for overnight travel (10%).
- Must pass a pre-employment drug test.
- Must be legally eligible to work in the country where the position is located; U.S. work authorization is required, and visa sponsorship is not available.
- Regular attendance and punctuality.
- Potential need to work flexible hours and respond on short notice.
- Ability to maintain a professional appearance.
- Must be an appropriate organizational fit for JetBlue culture and exhibit its values of Safety, Caring, Integrity, Passion, and Fun.
- Must promote safety as a Safety Ambassador and support JetBlue's Safety Management System components, Safety Policy, and behavioral standards.
Nice To Haves
- Bachelor's degree.
- Three years of experience in aviation operations, law enforcement, or the private security sector.
- Bilingual in Spanish.
- Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Access.
Responsibilities
- Work with the Manager System Operations Center to provide real-time assessment and guidance on inflight and ground security-related incidents and access control breaches.
- Respond to inquiries from federal, state, and local law enforcement authorities.
- Interpret and disseminate security regulations and information to JetBlue entities, including resolving TSA no-fly and selectee issues.
- Facilitate resolution of security circumstances that affect JetBlue operations.
- Notify leadership in a timely manner about matters affecting operations.
- Document reported incidents in the department database.
- Prepare written reports and analytical spreadsheets as necessary.
- Comply with and ensure adherence to security and safety standards.
- Identify and report safety or security concerns, issues, incidents, and hazards through available means, including confidential reporting systems.
- Perform other duties as assigned.
Benefits
- Healthcare benefits.
- 401(k) plan with company match.
- Crewmember stock purchase plan.
- Short-term and long-term disability coverage.
- Basic life insurance.
- Free space-available travel on JetBlue.
- Potential performance bonuses and restricted stock units.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
