Coordinator - Regional Training & Compliance
About The Position
The Regional Training & Compliance Coordinator, Airport Customer Service (ACS), monitors and drives improved compliance with regulatory requirements, company policies and procedures, and required training, while helping enhance the customer experience. The role supports station leadership with training and compliance records, performs station audits, communicates compliance concerns and opportunities, and develops risk mitigation strategies. It also supports new station openings and conversions and other Airport Customer Service initiatives. The position receives general direction, with little instruction on day-to-day work and general instructions for new assignments. It has no supervisory responsibilities. The work involves office and outdoor activities, including inclement weather, and requires travel 75% of the time. Moderate physical activity is required, including handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
Requirements
- Bachelor’s degree or equivalent experience.
- Previous airline experience.
- At least 2 years of corporate training, auditing, or equivalent analytical experience.
- Strong analytical and problem-solving skills.
- Experience with Navitaire, Net Tracer, DocuNet, Schoox, or similar platforms.
- Excellent attention to detail for reporting and analysis.
- Ability to work collaboratively with other departments, partners, and staff.
- Strong oral, written, and presentation communication skills.
- Excellent analytical and quantitative skills.
- Ability to determine assignment prioritization.
- Ability to efficiently summarize analytic approaches and present insights and actions to management.
- Extensive knowledge of Microsoft products.
- Competency and comprehensive knowledge of PCs, scanners, digital cameras, video cameras, and general office equipment.
Responsibilities
- Provide support and guidance to station leadership for maintaining accurate training and compliance records.
- Perform station audits to ensure compliance with Federal Aviation Regulations (FARs), government regulations (DOT, NTSB), and company policies, procedures, and processes.
- Communicate regularly with station leadership about compliance concerns or opportunities.
- Provide training and guidance to employees while conducting audits.
- Share audit results with applicable directors and managers.
- Complete post-audit analytical reports.
- Identify potential compliance risks and develop mitigation strategies.
- Support new station openings and conversions.
- Support Airport Customer Service initiatives.
Benefits
- Medical, dental, and vision coverage, depending on role and eligibility.
- 401(k) retirement savings options.
- Paid holidays, vacation time, and sick time.
- Travel privileges on Frontier Airlines and participating partner airlines, based on program rules and availability.
- Buddy passes, based on eligibility and program rules.
- Travel-related discounts and employee discounts on select products, services, and vendors.
- Employee support programs and resources, including the HOPE League.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
